Support

Roaming applies to persons travelling abroad and using mobile telephony services while being located outside their country of residence.

It should be clarified that when you place a call abroad from Cyprus you are making an International Call, which has nothing to do with roaming.

To disable roaming from your line, visit an Epic store. If you are planning to travel, don’t forget to request the re-activation of roaming on your line by following exactly the same procedure.

To use your line outside Cyprus, you must make sure that the roaming service is activated.

In case you need to contact epic from abroad, call 0035796136136 (call subject to charge). For roaming charges click here.

As soon as you reach your destination and turn on your device, the cooperating network provider will automatically be selected. Click here to consult the roaming services offered by the various networks.

If you are abroad, you can top up your airtime as follows:

1. Enter *202*, the 14-digit code, # and SEND.

2. Call 0035796136136.

The PIN code (Personal Identification Number):

• Allows customers to secure their SIM card every time the mobile phone is turned on.

• It consists of 4 digits which are stated on the SIM card package. Customers can recover their PIN code by contacting the Call Centre at 136 or visiting any Epic store.

• Users can change their PIN code through the settings on their device.

• 3 wrong entries in a row may block the SIM card, in which case you will be requested to enter your SIM PUK unlock code.

 Note: Customers must activate their PIN through the settings on their device.

The PUK (Personal Unlocking Key) is a unique, personal code for your SIM card, used as a safeguard in case your SIM card is locked. If you have entered a wrong PIN three times and have locked your SIM card, you can only unlock it with your PUK code.

Your PUK code can be recovered. It is also stated on the SIM card package.

Once you recover your PUK, follow the steps below to unlock your SIM card:
1. On the device with the locked SIM card, enter your PUK in the designated field.
2. Set a new PIN
3. Your SIM card is unlocked! You can use your phone as usual.

Attention: If you enter a wrong PUK code 10 times, your SIM card will be permanently locked.

So that you always know who is calling you. The service is activated automatically and no other action is required on your part.

This service allows you to transfer your calls to another phone number, either fixed or mobile, or to a voicemail, in cases where you are not home, you are unable to take the call or your line is busy.

1. Call forwarding in all of the above cases
Activate: *#*21 number to which the calls are to be forwarded #
Deactivate: *##21
Check status: *#*21*
Activate in voicemail: *#*211
Deactivate from voicemail: *##211

2. Call forwarding when you are unable to take a call
Activate: *#*24 number to which the calls are to be forwarded #
Deactivate: *##24
Check status: #*61#
Activate in voicemail: *#*241
Deactivate from voicemail: *##241

3. Call forwarding when your line is busy
Activate: *#*22 number to which the calls are to be forwarded #
Deactivate: *#*#22
Check status: *#*67#
Activate in voicemail: *#*231
Deactivate from voicemail: *##231

4. Call forwarding when the line is not responding
Activate: *#*94 number to which the calls are to be forwarded #
Deactivate: *#*95
Check status: *#*63*

In case double forwarding is activated, bypass number A and forward directly to number B.
Call diversion: *#*80

It allows you to withhold your number when making calls. Activate the service only for certain calls (selective ID restriction) or choose to permanently withhold your number every time you make a call.
Check status of service: *#*54*
Activate selective ID restriction: *#*31#
Deactivate selective ID restriction: *#*65*
Activate permanent ID restriction: *#*67
Deactivate permanent ID restriction: *##67

No more lost calls when your line is busy! Your phone will notify you if someone else is calling you.
Activate service: *#*43
Deactivate service: *##43
Check status: *#*53*
You can cancel Call Waiting during the call by dialling *#*70 followed by the number.

You can store numbers in your phone’s memory by dialling *#*74. After three short beeps, you can choose a number from 2 to 9 and the phone number you wish to store in that position.  

This service allows you to store a voice message so that you can listen to your stored messages or forward the call directly to the voicemail.
• To listen to your voice messages, dial *#*11* and your password
• To turn off the message waiting indication, which notifies you when you have new messages, dial *#*99
• To forward the call to your voicemail during a call, select the flash hook and dial *#*11 followed by #.
• To access your voice portal, call *#*123 and enter your password.

Important information:
Call Forwarding is used to divert calls exclusively to fixed and mobile phone numbers in Cyprus. Forwarded calls are charged based on the criteria applying to chargeable numbers. Digital services are provided for all epic Internet & Telephony triple and double play plans.

For information on the Fixed Telephony plans, click the relevant link:

 https://www.epic.com.cy/en/page/H1r10tnT/internet-telephony

For information on the pricelist of the Fixed Telephony plans, click the relevant link:

 https://www.epic.com.cy/en/page/H1r10tnT/internet-telephony

You can find out about the progress of your application for a fixed telephony line by calling 136, option 5. You will be put through to an agent of our Customer Care Department who will give you all the information you need.

A few days before the activation of the Internet & Telephony service, our Installation Department will contact you to confirm and arrange an appointment to proceed with the installation at your premises.

The procedure begins on the day of signing of the contract, provided you have submitted all necessary documents.

The Fritz! modem is the only device that is compatible with the Internet & Telephony service provided by Epic. It is manufactured by a German company and complies with all European standards, offering steady and reliable speed.

It is supplied to our customers for free, for so long as the Internet & Telephony service remains activated. In case of termination of the service, if the modem is not returned to the company, there will be a charge based on the period of validity of the contract.

In case you are moving, you must first check if the service is available at your new address, either by calling 136 or by visiting one of our stores. If the Epic network is available in your new area, you must visit one of our stores to sign the application for change of address of service.

Our Installation Department will keep you informed of the progress of activating your line at your new address and will arrange an appointment to install the service in your new premises.

Call 136 to find out about the progress of your application.

Your telephone number is determined by the area where you reside. In case you are moving to an area with the same number prefix, e.g. 22-xxxxxx, you can keep your number. Otherwise, you will be assigned a new telephone number with the prefix of the geographical area of your new address free of charge.

If you wish to transfer your service to another individual or company, you must both visit one of our stores together with the necessary supporting documents to sign the application for transfer of service and other required documentation.

National call rates

By activating your Epic mobile telephony line you can benefit from the triple play discount packages on a permanent basis!

During the first month of activation of the service, the monthly fee is charged proportionately to the period during which the service was activated, based on your invoicing period. 

You can easily find out your remaining airtime as follows:

1. Call 2020 from your mobile and follow the instructions of the automated service menu.

2. Dial *202# and place a call. You will automatically receive a message on your screen stating the duration of the validity and your available balance.

3. Automated alert. Every time you make a call or send an SMS, you will receive a message informing you of your balance. To activate this service, contact Epic’s Call Centre at 136.

4. From my epic app, where you can also see updated information on your balance in SMS and MB. If my epic app is not installed on your mobile, you can download it by selecting the App Store which is compatible with your device.

5. Contact Epic’s Call Centre at 136 free of charge.

6. At any Epic store.

You can top up your airtime as follows:

1. Call 2020 from your mobile and follow the instructions of the automated service menu. Enter the 14-digit code which you will find on your top-up card or on the electronic top-up receipt and dial #.

2. Enter *202*14-digit code# and place a call. You will automatically receive a message on your screen stating the amount credited to your account.

3. Through epic.com.cy

4. Through the online payment portal JCC Smart.

5. You can visit any Epic store, our resellers and kiosks.

6. Through Bank of Cyprus’ 1bank.

1. Activate the ALL IN ONE BONUS plan and start receiving your bonuses in additional airtime minutes, SMS and data every time you top up your airtime with a top-up of €10 or more.

2. To activate the ALL IN ONE BONUS plan, send an SMS with the text ‘ΟΝ’ to 8050.

1. With Epic’s PayAsYouSurf service, you can have internet access wherever you are, without any contractual commitments. All you need to do is top up your data volume by sending an SMS! Click here to learn more.

2. You also have the option to activate the All In One Bonus plan. Every top-up of €10 or more will also include data volume. Click here to learn more.

1. You can transfer airtime to any Epic Pay As You Go or Epic Up2U subscriber through the Epic Me2U service.

2. Call *200*96ΧΧΧΧΧΧ*amount*0# from your Pay As You Go line and follow the menu instructions.

96ΧΧΧΧΧΧ= is the number to which you would like to transfer airtime.

Amount = the amount you would like to transfer (without the € symbol). You have the following options: €1, €2, €3, €4, €5, €6, €7, €8, €9 and €10. Example: If you would like to transfer five Euros, call *200*96ΧΧΧΧΧΧ*5*0# or *200*96ΧΧΧΧΧΧ*05*0#.

Important note: To be able to transfer airtime to another Pay As You Go subscriber, you need to have an available balance of at least €1 in your account.

On the expiry of the validity period of your last credit amount:

1. Your available balance will be lost.

2. You will be able to receive but not make calls for the following 90 days.

3. On the expiry of the 90-day period, if you have not credited your account in the meantime, your line will be disconnected and you will lose your number.

You can download the app for free from the App Store (for iOS devices) or Google Play Store (for Android devices). Simply search for "my epic" and follow the prompts to install it on your device. 

My epic app is available in both Greek and English languages.

You can change the language of the app though the settings of your device.

Epic mobile subscribers can:

- Check remaining airtime minutes, SMS, and their remaining data. 

- Activate data services. 

- Pay their monthly invoices. 

- Download and view invoices. 

- Upgrade their plan. 

- Receive push notifications for important updates of their connection.  

- Find the nearest epic Store. 

Prepaid Subscribers can: 

- Check their account balance. 

- Activate Pay As You Go services. 

- Top up their account or another subscriber’s account. 

- Find the nearest epic Store. 

You can use my epic app with any email address. However, if you are the primary owner of the account, you may register with the email address you are using to receive your monthly invoice by email to have access to the full functionality and features of the application.

You can pay your bill directly through the app. Go to the "Payment" section, enter the required details, and complete the payment process. 

If you are a primary user, you can find the bills for the previous 6 months by selecting “Payment” in the main menu and then “My invoices”.

If you are a primary user, you can view all the mobile numbers that are associated to your Contract.

These are subscription services not provided by Epic, but by third companies which are solely responsible for their content and how they are offered.

The content of these services varies depending on the company and they are charged both when sending and receiving an SMS. This may be the case, for example, of 4-digit SMS notifications relating to zodiac signs or sports news.

Subscription services are activated when the user of a number has taken a specific action. For example, in case you have entered your mobile phone number to participate in an online competition.

Epic assumes no responsibility for the method of provision or the content of services offered by third companies. As long as the company providing the subscription service is licenced, Epic has an obligation to grant access and pricing through its network.

There are two types of Premium Rated Services: Short text messages (SMS) or voice (IVR).
Premium rated SMS are offered through 4-digit codes (1000 to 9999) whereas voice services are offered through 8-digit codes (90000000 to 90099999 and 90900000 to 90999999) and 5-digit codes (11800 to 11899).

These services are charged differently and are usually overpriced. Ιn other words they cost more than the normal charges for domestic calls and SMS and include the following:
Audiotext
Videotext
Short text messages (SMS)
Multimedia messages (MMS)
Note: In accordance with the laws of the Office of Electronic Communications and Postal Regulations (OCECPR), SMS to the 8000 – 8999 range are free.

Premium Rated Services may be charged as follows:
• fixed amount per call to an IVR.
• per time unit, with or without a minimum call duration to an IVR (e.g. per minute)
• fixed amount per SMS/MMS sent or received.

You can activate the barring of Premium Rated Services (PRS). By barring we mean blocking access to Premium Rated Services (PRS).

Barring is offered to our subscribers free of charge.

To activate barring for Voice services call:

• 136 Fixed & Mobile Telephony Call Centre – Residential Customers
• 131 Fixed & Mobile Telephony Call Centre – Business Customers
To activate barring for SMS services send ‘PSMS OFF’ to 8088.

Note:
Access to Voice and SMS services is, by default, open to all our customers.

Voice Services include value added voice services offered by cooperating companies to our subscribers through our network. These are services which enable callers to participate in competitions, in televoting and to have direct access to various databases (phone directory, games, astrology, etc.).

Subscribers can also access information through recorded messages or by speaking with specially trained individuals.

The cost of these calls is higher than simple calls and they are charged out of bundle rates.

Voice services by third parties can be charged in two ways:
• Charge per minute of call
• Charge per call

In accordance with the laws of the Office of Electronic Communications and Postal Regulations (OCECPR), the maximum duration of Premium Rated Voice Services is 15 minutes and both the method of charge and the cost of the call must be stated at the beginning of each call.

 There are two types of SMS Services:

1. Services charged when sending an SMS (MO).
Subscribers are charged per SMS sent to a 4-digit code. Such services usually include competitions and televoting.

2. Services charged when receiving an SMS (MT).
Subscribers are being charged a fixed subscription after having resgistered to services that use a 4-digit code, in exchange for receiving messages per week or per month. Subscriptions may vary per Service, e.g. monthly charge or charge per minimum number of messages received by the user on a weekly basis.

To activate these services, subscribers first need to enter their mobile phone number on the registration webpage of each service. They will then receive an SMS with a PIN number that they must enter on the registration webpage. The activation process is completed after checking the relevant tick box to confirm that they have read and accepted the Terms and Conditions. Thereafter, subscribers will receive an SMS from Epic asking them to confirm their request to subscribe to the service. Following a positive reply and the successful completion of the registration, subscribers will receive an SMS both from Epic and the service provider confirming the activation of their subscription and offering information on how to unsubscribe and the frequency of the charges.

Most SMS premium rated services are provided by third companies (Providers), which are solely responsible for the content and method of provision of the services. To unsubscribe, you can follow the instructions on the message sent by the Provider after your successful registration to the service. You may also unsubscribe by contacting us.

SMS Services are charged in addition to the contract plan.

We urge our subscribers to carefully read the Terms and Conditions as well as the informative reply SMS received from the Provider before and after their registration with a subscription service.

To unsubscribe from such a service, you may contact:
• 136 Fixed & Mobile Telephony Call Centre – Residential Customers
• 131 Fixed & Mobile Telephony Call Centre – Business Customers
• or visit one of our stores.

For all the currently active 4-digit codes of SMS services and provider contact information click here.

The remote control of epic’s TV subscription service operates with infrared rays and therefore line-of-sight contact between the two devices is necessary!

If there is line-of-sight contact between the remote control and the decoder, try again using new batteries.

If the problem persists, do not hesitate to contact one of our agents at 136.

If an error message appears on your TV screen (e.g. No network connection) check your connection to the internet first.

Make sure that the Ethernet cable from the modem is correctly connected to the TV decoder.

If the cable is correctly connected, try to connect using another Ethernet cable, if possible.

If the error code persists, contact one of our agents at 136. To ensure better service, you should ideally be in front of your TV when you make the call.

If your TV screen shows only black then:
o Check that your TV, internet modem and TV decoder are all plugged in and switched on.
o Also check that all the cables are correctly connected.
o Finally, check that your TV is configured to use the correct HDMI port.

Once you have verified all of the above, restart the decoder by pressing the standby button located under the decoder for 10 seconds. If the problem persists, please contact one of our agents at 136.

In case you have forgotten your TV Go password, you can call 136 and we will send it to you again.

Please note that if the decoder’s light indicator is green, it is on. When it is red, it means that the decoder is in standby mode or is off.

To turn on the decoder from standby mode or vice versa, press the ‘Power’ button on the remote control.

If the decoder is not responding, please call us at 136 so that we can help you.

Information on future programmes is available in all channels for the following 7 days. If you cannot access any programme information, please restart the decoder by pressing the standby button located under the device for 10 seconds.

Also check that the Ethernet cable is correctly connected to both the decoder and the modem.

If the problem persists, please contact one of our agents at 136.

To restart the decoder, disconnect it from the power supply and then reconnect it. Alternatively, you can restart the decoder by pressing the standby button located under the device for 10 seconds.

Yes, in order to shop online you will need to create an eStore account. Moreover if you are an existing Epic subscriber, once you create your eStore account, you can link your existing mobile number and be able to renew your contract. 

Just select the product you wish to purchase and add it to your shopping cart. You will then be asked to login or create an eStore account. Select the delivery method you prefer and add your personal and credit card information. 

You can pay for your order using a credit or debit card. The service is provided in cooperation with the JCC Payments Systems (JCC), which provides special systems for the secure transmission of your credit / debit card details.

When the order process will be completed, you will then be asked if you prefer to receive your products from the Epic store of your choice or to receive your order by courier.

There is no additional charge to deliver your order, whether you choose to receive the ordered goods from the Epic store of your choice or have it delivered by courier.

The ordered goods are sent to the submitted address or the Epic store you have selected within 2-4 working days. 

Due to the unprecedented situation and events during this period, there is a significantly increased amount of orders and this may cause short delays on delivery times. Epic, in collaboration with our partner courier, is making every possible effort for orders to be delivered the soonest possible. We kindly ask for your understanding, for which we thank you, until the situation returns back to normal.

You can track your order from your account page.

In order to receive your order, you need to provide a valid identity card or passport.

If you have lost your mobile or if it has been stolen, you must take the two following actions:

1. Block your SIM card – call 136 immediately so that we can activate the block on your SIM card, to avoid unwanted charges to your account. If the loss is final, you must visit an Epic store to obtain a new SIM card and reconnect your number to it, while deactivating the lost SIM card. The cost of the new SIM card for the same number is €4.99.

2. Lock your device – declare the loss of your mobile to the Police together with the IMEI*code of your device, so that you can obtain a “Certificate of Loss”. You should then present the “Certificate of Loss” issued by the Police together with your ID card to any Epic store.
*The IMEI (International Mobile Equipment Identity) code is a 15-digit number which is unique to every mobile phone. You can find out your phone’s IMEI code as follows:

i. Dial *#06# on your phone. The IMEΙ number will appear on your screen.
ii. On the sticker on the back of the device, under the battery.
iii. On your phone’s packaging.
iv. Your new connection / renewal contract states the IMEI code.

In case you subsequently locate your mobile, you can visit any Epic store and request the removal of the block.

Call forwarding is useful when your line is busy, when you are not available to take a call or when your mobile is switched off.

To activate / deactivate or check the status of the service, dial:

des: destination – the telephone number to which you wish to forward your calls.

To cancel all Call Forwarding instructions: ##002#[CALL]

In case you have activated Call Forwarding from your line to another number, the charge will be the same as in calls between Epic numbers (this depends on your Epic plan and is deducted from your inclusive airtime). In other words, if you have forwarded your calls to a fixed line, every time you answer a call you will be charged the same rate as when you call that fixed number from your mobile.

You can activate / deactivate the Calling Line ID Restriction selectively for one call, through your mobile phone settings, or by dialling #31# before the number you wish to call.

To deactivate: *31#number of the person you wish to call [CALL]

You can reject incoming calls from withheld numbers through Anonymous Calls Rejection. To activate the service, contact the Call Centre at 136. This service is activated only once, at a charge of €2 (incl. VAT). It can be easily deactivated at a charge of €1 (incl. VAT).

To be able to send or receive SMS:

1. Your mobile’s message centre (SMSC) must be either 0035796961001 or +35796961001.
2. The type of message must be: Text or Normal (depending on how it is described by your device).
3. The send or receive message options must not be blocked from your line. Call #330*0000*16# to remove the block.
4. Your line must be active.
5. You must have an available balance.
6. If you have the Multi Sim service, check message priority – call **102# to select the SIM card receiving your SMS.
7. Restart your mobile.

You can activate the Missed Call Alert service free of charge as follows:

1. Send an SMS with the text ‘MCA ON EN’ (for English) or ‘MCA ON GR’ (for Greek) to 8020
2. Through my epic app
3. Contact the Call Centre at 136
4. At any epic store
The service will be activated within the next half-hour and you will receive an SMS confirming the activation.

● The location of the modem should be at the place where the technicians installed it.

● In case you want to change its position, it is necessary to contact your electrician in order to proceed with the necessary changes within your space.

● Connect your modem to the master socket. It is where the phone line enters your home.

● Place your modem centrally and avoid windows. The Wi-Fi coverage is distributed to as much of your home as possible 

● Away from obstructions to prevent Wi-Fi signal blockage 

● Place your modem on a shelf or table, and don’t place it on the floor to increase the Wi-Fi range.

● Place it out in the open and not in a hidden location, (px in a closet) or a corner 

● Away from electronic devices (such as microwave, radio, etc.)

You don’t need to do anything. Our technicians will complete all necessary installation procedures.

1. Connect the power supply unit to the socket on the modem labeled “Power”. The “Power/DSL” LED begins flashing after a few seconds and will become green.

2. Connect the small end of the DSL cable with the telephone socket and the bigger end with the FRITZ! Box (labeled “DSL”).

3. Connect your computer to the FRITZ! Box with an Ethernet cable to a LAN Port, “LAN 1”, or “LAN 2”, or  “LAN 3”, or  “LAN 4” (yellow cable).

4. To connect your device wirelessly, find the name of the wireless network (SSID) which is «epic_WIFI_xxxx» and enter the “WLAN Network Key (WPA2)”  into the “Security key” or “password” field on your device.  
 

● Place the modem near the main socket and the wall socket
● It is better to be on a table or shelf and not on the floor

1. Click "Wi-Fi" in the FRITZ!Box user interface.

2. Click "Security" in the "Wi-Fi" menu.

3. Click on the "Encryption" tab.

4. If you want to use secure WPA encryption (recommended):

 ● Enable the option "WPA encryption".
 ● From the drop-down list "WPA mode", select the WPA3 transition mode "WPA2 + WPA3". If you are using older wireless devices that do not support the WPA3 transition mode, select "WPA2 (CCMP)".

Note: WPA3 transition mode is not supported by Apple iOS devices with iOS earlier than 12.1.1 and older wireless printers, for example.  

5. Enter a password in the "Network key" field. Use numerals, letters, and other characters, and mix upper- and lower-case letters.

If you do not want to use encryption (not recommended), which would leave your Wi-Fi network unprotected, enable the option "non-encrypted".
 
6. Click "Apply" to save the settings.

1. Connect the power supply unit to the socket on the Fiber Box X6 labeled “12V/3.5A”, then press the POWER button.  The “Power” LED will light up.    

2. Connect the patch cord jack to the Fiber port, respecting the insertion direction. The cable must be firmly secured.  Make sure that the other end of the optical cable is properly plugged into the optical outlet. The connector should "click" when inserted.

Attention!  

   ● Never bend the fiber cable
   ● Do not place the cable in transit locations  
   ● Do not run the cable under doors  
   ● Do not place the cable under corners
   ● Damage to the cable results is often irreversible loss of signal

3. After 10 minutes, the Power, Fiber/Fibre and Internet LEDs will light up, indicating that the Fiber Box is ready for use. They will be constantly lit in white.

● Place the modem near the main socket and the wall socket
● Take a picture of the identifiers on the bottom of the Fiber box.

1. Open a web browser.

2. Type http://192.168.1.1 (chrome  or mozilla)  in the address bar, then press Enter on your keyboard.  

3. When prompted, enter the User: admin

4. Password: enter the Gui Password which is on the bottom of the Fiber box

5. Click Login.

6. Click Wi-Fi

7. To change the network name (SSID), delete the current SSID.

8. Enter a new network name.

9. To change the network password, delete the current password.

10. Enter a new password.

11. Scroll to and click Save to update your wireless settings

1. Remove the protection cap of the triangular end of the cable. Do not touch the tip of the optical fiber cable.

2. Connect the patch cord jack to the Fiber port, respecting the insertion direction. The cable must be firmly secured.  

After 10 minutes, the Power, Fiber/Fibre and Internet LEDs will light up, indicating that the Fiber Box is ready for use. They will be constantly lit in white

Windows

1. Click "Start" and then "Settings" in the Windows taskbar.

2. Click "Network and Internet" and then "Wi-Fi" in the "Settings" menu.

3. If you are using Windows 11, click "Show available networks".

4. In the list of available connections, click on the one that displays the name of the epic Wi-Fi network (SSID) and then "Connect". 

5. Enter the network key in the field "Enter the network security key" and click "Next". The network key can be found on the bottom of the modem

6. Click "Yes" when you are asked, "Do you want to allow your PC to be discoverable by other PCs and devices on this network?".

7. Now the Wi-Fi connection is established.

 
Apple macOS

1. Click on the Wi-Fi symbol in the upper corner of your screen in the menu bar.

2. Select the name of the epic Wi-Fi network (SSID) from the context menu.

3. Enter the network key in the "Password" field and click "OK".

4. Now the Wi-Fi connection is established and the Wi-Fi symbol indicates the field strength.

1. Tap the "Settings" symbol on the home screen.

2. Tap "Wi-Fi" in the "Settings" menu.

3. If Wi-Fi is switched off, tap the "On / Off" symbol.

4. Under "Networks" tap the name of the Wi-Fi network (SSID). 

5. Enter the network key in the "Password" field and tap "Connect".

6. Now the Wi-Fi connection is established and the Wi-Fi symbol is displayed in the status bar next to the clock.

1. Tap the "Settings" icon on the home screen of the Android device.

2. Tap "Network & Internet" in the "Settings" menu.

3. Tap "Wi-Fi".

4. If Wi-Fi is switched off, tap the "On / Off" symbol.

5. Enter the epic Wi-Fi network key in the "Password" field and tap "Connect".

6. Now the Wi-Fi connection is established.

For the AVM Fritz 7360 / 7430 modems:

• Power and DSL indicators are on and not blinking
• Internet indicator is on and not blinking
• WLAN indicator is on and not blinking
• INFO indicator is on and not blinking (green)

For the AVM Fritz 7490 modem:

• Power and DSL indicators are on and not blinking
• Fon indicator is on and not blinking
• DECT indicator is on and not blinking
• WLAN indicator is on and not blinking
• INFO indicator is on and not blinking (green)

* The Internet / Fon / DECT indicators are on when the line is in use.

If you turn off / disconnect the modem, the provision of Internet & Telephony will be interrupted and connection to any other device, such as FAX, POS, security camera, alarm system, etc., will also be lost.

The main factors affecting WiFi range are the dimensions and layout of your space.

The location of the modem is also important. We suggest that you instal the modem in a central location, so that the WiFi can reach the entire space, avoiding too many obstacles such as walls, wooden objects, mirrors, etc.

Household electronic appliances (e.g. microwave oven, wireless telephone) may cause interference to the WiFi signal and must therefore be located at a distance of at least 30 cm or greater from the modem.

The number of connected devices to the WiFi and the type of usage (e.g. video streaming) is another key factor. The more connected devices there are, the more the speed of the network is affected.

The WLAN indicator must be on. If it is not, press and hold the WLAN button on the modem until it turns on.

Make sure that the cable running from the wall socket to your modem is positioned correctly.

Restart the modem.

If the ‘NO SYNC’ light indicator is blinking or the ‘INFO’ indicator is not on, please call 136 for further investigation.

Please check your internet speed at https://fast.com/

If the result of the speed test is not as expected, disconnect all LAN (Ethernet cable) and WiFi devices and repeat the test.

If the speed is still low, please call 136 for further investigation.

Please check that the modem’s light indicators are on as follows:

• Power/DSL: On and not blinking

• WLAN: On and not blinnking

• Info: On and not blinking

If the WLAN light is not on, press and hold the WLAN button until it turns on.

Scan for the name of your WiFi network (if you have not changed it, this will be ‘epic WIFI xxx’).

Make sure that you are using the correct password – if you haven’t changed it, the factory password located under your modem will apply.

Check the WiFi settings of your device (mobile phone, laptop or tablet), make sure that the WiFi is turned on and try to connect from another device, to rule out a problem with the device.

If the problem persists, please call 136 for further investigation.

Please make sure that your telephone device is working properly.

Make sure that the cable connecting the modem (FON 1 / FON 2) to your telephone device is positioned correctly.

Try using a different telephone device. If the problem persists, please call 136 for further investigation.

1. To view the wireless settings in the Fritzbox, type fritz.box/ into the URL bar of your browser and press enter. 

2. You will then be asked to enter a password. The password can be found on the bottom of the fritzbox modem in the top right-hand corner. Enter the password and press login.

3. On the left-hand menu, select “Wi-Fi” ("Wireless") then “Wi-Fi Network” ("Radio Network"). 

4. Enter a unique name in the field "Name of the Wi-Fi network (SSID)". The router will restart and you will need to reconnect to continue these configuration steps.Enable the option "Name of the Wi-Fi network visible".

5. Click "Apply" to save the settings.  

1. Through the my epic app 
When you log into the application, you will see all available benefits and the name of your plan.

2. On your invoice
On the 2nd page of your invoice, you can see the name of your plan and the main benefits under Service Plan Details.

3. Through my eStore account
Log into the Epic website and link your existing contract. This will give you access to your plan information.

1. Through the my epic app
The homepage of the application shows all your available benefits.

2. Send an SMS with the text “invoice”to 1155
The SMS will be deducted from your plan’s messages. If you have used up all your messages, it will be charged at the normal charge rate of €0.0207 per SMS including VAT.

3. Call 136 free of charge
You can contact epic’s Call Centre at 136, option 1.

1. You can change your plan in any Epic store. You will need to present an identification document (identity card). Find your nearest store here.

2. You can call Epic’s Call Centre at 136, option 4 (only for upgrades to superior plans).

1. If, under your current plan, you have renewed your contract with a discount on the monthly fee
you can change to your new plan without the option of a discount on the initial monthly fee or a device subsidy. There will be no additional charge.

2. If, under your current plan, you have benefited from a device subsidy and you are now changing to a plan with a lower initial fee
you will need to pay the difference of the subsidy from one plan to the other. Moreover, under the new plan, you will not have the option of a device subsidy or discount on the monthly fee.

3. If, under your current plan, you have renewed your contract with a device subsidy and you are now changing to a plan with a higher initial fee
there will be no additional charge. Moreover, under the new plan, you will not have the option of a device subsidy or discount on the monthly fee.

There is no restriction as to how often you can change your plan.

After changing your plan, you will be entitled to the airtime minutes, SMS and data volume of your new plan proportionately from the date of the change until the date of your next invoice.

Your next invoice will state the name and the benefits of your new plan, as of the date of the change.

You should under no circumstances reply or call back the number that sent you the message. You can report this to any store or to Epic’s Call Centre at 136.

Yes, you can. To transfer your line to a private individual, you must both visit an Epic store together and present the following documents:

A. Identification (identity card or passport or permanent residence permit) of the new holder of the line as well as your own.
B. Proof of address (for the new holder).

To complete the transfer process, there must be no outstanding balance on your account. There is no transfer fee. The cost of activating the contract in the name of the new holder is set at €9.99.

You can check your credit limit any time, free of charge, as follows:

1. Call *136# and follow the menu instructions. You can check your credit limit through this menu

2. Send an SMS with the text ‘Balance’ to 8555

3. Through my epic app

4. Contact the Call Centre at 136

Call *136# and follow the menu instructions. You can change your limit amount through this menu.

Send an SMS to 8555 as follows:

1. To check your credit limit, send ‘Limit’ to 8555

2. To find out the current balance of your credit limit, send ‘Balance’ to 8555

3. To change your credit limit, send ‘Change to’ and your new limit to 8555

4. For information on the service, send ‘Info’ to 8555

You can set any credit limit of integer Euros (€11, €12, €13, €14, etc.). You cannot change your limit to an amount with decimals, e.g. €11.50 or €20.45.

Epic allows you to continue to use your line if you wish, even after you have spent your limit, by crediting your account with airtime top-up cards.

All Epic subscribers travelling to countries of the European Union (EU) and the European Economic Area (EEA) can enjoy their communications and use their mobile phone without any worries, as there are no roaming fees! According to the European “Roam Like At Home” Regulation, roaming fees are abolished and travellers can use their line exactly as they do in Cyprus, at no additional cost.

Roam Like At Home applies in the 29 countries of the EU and the countries of the EEA: Austria, Belgium, Bulgaria, France, Germany, Denmark, Greece, Estonia, United Kingdom, Ireland, Spain, Italy, The Netherlands, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Hungary, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden, Finland, Iceland, Lichtenstein, Norway and Monaco.

You do not need to set anything up. Roam Like at Home will be automatically activated when you travel abroad to EU countries.

If you are travelling in an EU country, you will not be charged for receiving calls, just like at home.

Roam Like at Home will apply in this case. This means that subscribers can make calls from one EU country to another or to Cyprus at no additional cost.

No. Calls abroad made from Cyprus do not come under roaming. Roam Like at Home covers communications (calls, SMS, data) during roaming in the EU, in other words when you are travelling abroad in EU countries. The charges for calls made from Cyprus to a foreign country, including EU member states, do not apply. If you are calling from Cyprus to any other European destination, then you are making an international call and different charges apply.

The general rule is that as long as you use your mobile phone more at home than abroad you can roam in any EU country at domestic prices. This is considered a fair use of the roaming services.

If you consume more abroad and/or spend more time abroad than in Cyprus over a period of 4 months, Epic will give you 15 days notice and if the prevailing or current use of roaming is higher than your local use, the following additional charges will apply:

€0.0381 per minute
€0.0119 per SMS
€0.0054 per MB of data

If, during this time, you spend more time abroad in an EU country than at home (Cyprus) and you have consumed more mobile telephony services abroad (in the EU) than at home, Epic will notify you that small charges may apply if you stay abroad or continue to use your mobile phone abroad (in the EU). If, within 15 days from receiving the notice, your local consumption becomes prevailing again, you will not be charged. Otherwise, Epic will apply additional charges (€0.0381 per minute of voice call, €0.0119 per SMS, €0.0054 per MB of data) to your roaming consumption from the date of the notice onwards. Therefore, as long as Epic has not contacted you while you are abroad, you can continue to roam without any worries.

Once you arrive abroad, you will receive an SMS stating that charges are the same as in Cyprus. The message will refer you to our website for a detailed breakdown of the charges.

This will be treated in exactly the same way as the calls. The SMS you are sending will be deducted from the total number of SMS available under your plan.

You will be charged the cost of calls without a plan. You can find the charges on the webpage of your plan, in the ‘charges’ section. In this same section, you will also find the SMS charges (which are the same whether you are in Cyprus on in an EU country), or click here.

You will find the charges on the webpage of your plan, in the ‘charges’ section. In this same section, you will also find the SMS charges (which are the same whether you are in Cyprus on in an EU country), or click here.

No, there is no charge in this case.

Yes, exactly the same applies in this case as well. There will be no roaming charges for your calls to fixed and mobile lines within that European country. For example, if you are travelling to Greece and you are using your Epic line to make calls or send SMS to Greek numbers, the airtime minutes and SMS you use will be deducted from the inclusive airtime minutes and SMS of your plan, as usual.

Airtime minutes used exclusively for free calls between Epic subscribers, such as for example calls made with the Epic Family plan, are not available when you are not using the Epic network. Your calls will be treated as normal calls and will be deducted from the airtime available under your plan. If your plan does not provide for inclusive airtime, you will be charged as noted here.

Yes, you can use your inclusive data volume without roaming charges. The MB you will use while being in an EU country will be deducted from the data volume of your plan.

In case you exceed your inclusive data volume, you can activate the Epic Data Booster and continue surfing or using the internet based on the internet charges of your plan. You will find the charges on the webpage of your plan, in the ‘charges’ section. Charges are the same whether you are in Cyprus or in any EU country.

The same applies. The MBs you are using will be deducted from the MBs that are available through the Epic Mobile Internet service you have activated. In case you have spent your data volume, you can renew it as usual with the Epic Data Booster or continue to use the internet with the data charges stated on the webpage of your plan. These charges are the same whether you are in Cyprus or abroad.

Yes, you can do this without any restrictions. Just make sure that all the relevant settings are configured on your mobile. The charges that apply in this case are the charges for occasional usage, based on your plan. You will find these on the webpage of your plan.

You can use your number just like in Cyprus and spend the airtime you have credited to your line. Click here to see the cost of your calls while you are in an EU country.

Yes, the SMS and data under the All In One Bonus plan will be available.

Yes, you can use the service in the exact same way as you do in Cyprus.

Yes, they can be used as usual.

Yes, the subscriber will receive a notification by SMS.

The Epic Broadband in a Box plans are only available for use under the Epic network within Cyprus, and therefore they cannot be used while roaming.

You can see them just like you do in Cyprus. However, in the detailed statement the charge will be zero.

Yes, when you are abroad you can receive updates on the balance of your plan as usual, either by SMS or through my epic app.

1. If this is a prepaid line please check your balance.

2. If it’s a Multi SIM, please check which SIM card has precedence for SMS by dialing **102# so as to set the preferred SIM card for SMS.

3. In case there is any line barring on the device, dial the de-activation code: #330*0000#(call)

4. Please ensure that the telephone center number for SMS is the correct one – it should be 0035796961001 or +35796961001.

5. Check if there is a device issue. Try the SIM card in another device.

6. If the issue persists, please call 136 for further investigation.

1. If this is a prepaid line please check your balance.

2. In case there is any line barring on the device, dial the de-activation code: #330*0000#(call)

3. Check if one of the numbers is blacklisted on your device.

4. Check if there is a device issue. Try the SIM card in another device.

5. If the issue persists, please call 136 for further investigation.

1. If this is a prepaid line please check your balance.

2. In case there is any line barring on the device, dial the de-activation code: #330*0000#(call)

3. Check that the recipient can receive messages from other numbers. If not then the issue is with the recipient’s number and they should contact their provider.

4. Check whether or not the recipient’s number is blacklisted on your device.

5. Check if there is a device issue. Try the SIM card in another device.

6. If the issue persists, please call 136 for further investigation.

1. Check that you can successfully receive SMS from other numbers.

2. Ensure that the sender can successfully send SMS to other numbers.

3. Check whether or not the recipient’s number is blacklisted on your device.

4. If the issue persists, please call 136 for further investigation.

1. Check the available storage space of your device or the recipient’s device. It’s possible that there is no more available storage space.

2. Erase old messages, apps or images. By releasing storage space, the issue will be resolved.

3. Check if there is a device issue. Try the SIM card in another device.

4. If the issue persists, please call 136 for further investigation.

1. If this is a prepaid line please check your balance.

2. If it’s a Multi SIM, please check which SIM card has precedence for SMS by dialing **102# so as to set the preferred SIM card for SMS.

3. In case there is any line barring on the device, dial the de-activation code: #330*0000#(call)

4. Please ensure that the telephone center number for SMS is the correct one – it should be 0035796961001 or +35796961001.

5. Check if there is a device issue. Try the SIM card in another device.

6. If the issue persists, please call 136 for further investigation.

With the Multi SIM service you have the following options:

(i) Simultaneous ringing (all SIM cards ring at the same time)

(ii) Consecutive calling (SIM cards ring in consecutive order)

(iii) Calls only to one card (only the main card can accept calls, the Multi SIM card will only be used for data)

(iv) Priority:
      - Of calls: Set the main and secondary SIM card. The main one will ring first in case of (ii) or (iii).
      - Of messages: Set the SIM card which will receive SMS/MMS.

Priority settings can be set by calling 136 or by dialling the codes in the table below:

1. Connect all SIM cards to different operators.

2. In case you are using one of the SIM cards abroad while the second one is in Cyprus there will not be an issue.

1. Deactivate the service by sending ‘MCA OFF’ with a text message to 8020 and then activate it again by sending ‘MCA ON’ with another text message to 8020.

2. Check if you have any other call diversions activated. The missed call alert service is not compatible with voicemail or with any other active diverts.

3. If the issue persists, please call 136 for further investigation.

1. Please call 121 in order to activate the service.

2. You can listen to your messages by calling 121 from your phone or 96121121 from any other device.

3. The pre-selected Voicemail access code is 1234.

4. The Voicemail service can also be activated using divert codes – the number needed for the call divert is 96961002.

1. Check that the number 9292 precedes the number you would like to call.

2. If the issue persists, please call 136 for further investigation.

Please call 136 for further investigation.

1. Check your balance – it shouldn’t be less than €0.17

2. Ake sure that you have dialled the correct code which is *100*MobileNumber#

3. Please note that the maximum allowed numbers of Call Back requests is 5 per day.

4. If the issue persists, please call 136 for further investigation.

1. Check that the other number is also a Pay As You Go number.

2. Check your balance. In order to be able to use the ME2U services, Pay As You Go users should have a balance of at least €1 in their account.

3. Check the transfer amount. Talk time can only be transferred for the following amounts: €1, €2, €3, €4, €5, €6, €7, €8, €9 and €10.

4. You cannot transfer talk time with decimal amounts (eg €2.50).

5. If the issue persists, please call 136 for further investigation.

1. Check your device settings and ensure that it’s set to the automatic network selection or if perhaps the device is set to 2G or 3G.

2. Try the SIM card in another device.

3. Check if the issue appears inside or outside. There may be some issues when inside although most of the time they are insignificant except cases where the issues appear in ground floors or basements.

4. Check if the issue is constant at a specific location. If yes, please call 136 for further investigation.

5. If the issue appears in various locations then the it’s a device issue or a SIM card issue.

6. In case the issue is affecting only the data service, then please read through the following answering which concerns slow 3G/4G speeds.

1. Check that your data settings of your device are correct (APN: internet & network selection).

2. Deactivate all active windows on your device (Browser, YouTube, Facebook, etc). The device must be inactive without any downloads before activating 4G.

3. Perform a speed test at fast.com

4. The period between 19:00 and 22:00 is considered peak period, so some speed slowdown during this time is considered normal.

1. If the issue persists, please call 136 for further investigation.

1. Make sure that your device is compatible with 4G.

2. Check that your LTE/4G settings are correct (APN: internet & network selection).

3. Check if the issue appears inside or outside. There may be some issues when inside although most of the time they are insignificant except cases where the issues appear in ground floors or basements.

4. If this is about a prepaid number, check your balance.

5. If it’s about a pay monthly subscription, check your data balance.

6. Deactivate all active windows on your device (Browser, YouTube, Facebook, etc). The device must be inactive without any downloads before activating 4G.

7. After checking all of the above, restart your device.

8. Test again with another 4G device to check whether or not there is a fault with your device.

9. If the issue persists, please call 136 for further investigation.

1. If this is about a prepaid number, check your balance.

2. Check if there is an issue with your device. Insert the SIM card in another device and try again.

3. Check if perhaps there is a reception issue.

4. Check that there is no line barring on the device. In case there is, dial the de-activation code: #330*0000#(call)

5. If the issue persists, please call 136 for further investigation.

1. Check whether or not there is any line barring or blacklisted numbers. If there is a line barring, dial the de-activation code: #330*0000#(call)

2. Make sure that outgoing calls to other numbers are completed successfully.

3. Insert the SIM card in another device and try again.

4. If the issue persists, please call 136 for further investigation.

1. If this is about a prepaid number, check your balance.

2. Check whether or not there is any line barring or blacklisted numbers. If there is a line barring, dial the de-activation code: #330*0000#(call)

3. Check (if possible) that outgoing calls to other international numbers are completed successfully.

4. Insert the SIM card in another device and try again.

5. If the issue persists, please call 136 for further investigation.

1. Check whether or not there is any line barring or blacklisted numbers. If there is a line barring, dial the de-activation code: #330*0000#(call)

2. Check if there is an issue with your device. Insert the SIM card in another device and try again.

3. If this is about a Multi SIM account, check which card has priority.

4. If the issue persists, please call 136 for further investigation.

1. Check that your reception is full or not.

2. Try some test calls using a 2G but also a 3G connection and compare to see if there is any difference.

3. Check whether or not the issue always appears at a specific location.

4. Insert the SIM card in another device and try again.

5. If the issue persists, please call 136 for further investigation.

1. Check that all indicators on the device are lighted.

2. If the indicator is red, then there is a SIM card problem. 

3. Ensure that the SIM card is correctly placed and restart the device.  

4. If the issue persists, please call 136 for further investigation. 

1. Check all the LED lights on the device which will indicate whether the power is on.

2. Check the strength of the signal reception on the signal indicators (3 lights). The more lights on, the better the signal reception.

3. If signal reception is weak, change the device’s position to a more open space area and preferably avoid placing it next to electric devices with magnetic fields such as microwave ovens, etc.

4. If the issue persists, please call 136 for further investigation.

The TV subscription service by Epic provides a thrilling entertainment experience with fascinating content and unique interactive features that satisfy all needs and tastes, at the most competitive price on the market! Gain access to more than 40 local and international channels, as well as all Novacinema and Novasports channels. Endless hours of entertainment for all the family.
Discover the fascinating content brought to you by the TV subscription service by Epic here.

The TV subscription service by Epic offers an all-encompassing entertainment solution for everyone, both inside and outside your home:

• CHANNELS: A wide variety of entertainment, information, documentary, children’s and music channels, including renowned brands such as FOX, National Geographic, Discovery, Disney, E! Entertainment.

• SPORTS: Exciting sports action from the greatest sports events, available on the Novasports channels.

• FILMS: Popular films and access to the greatest premieres shortly after their cinema release, available on the Novacinema channels.

• SERIES: The best foreign TV series.

• CHILDREN: All-encompassing content featuring your children’s favourite heroes and the best children’s films and series.

The TV subscription service by Epic offers three packages:
• Standard - €9.90/month
• Standard Plus - €15.90*/month
• Complete Plus – €25.90*/month

For more information on the content and the channels available under each package, click here or call 136.

*These packages are currently provided with an offer on the monthly fee for new connections. Therefore, the price for the first 6 months is €9.90 for Standard Plus and €15.90 for Complete Plus. From the 7th month onwards, the above prices apply as usual.

Epic TV is available to all active subscribers of Epic’s fixed telephony & internet services. To ensure the best quality of the service, the recommended internet connection is at least 10Mbps.

The service runs on Epic’s Arris decoder and requires an Epic broadband connection (internet).

The decoder is provided free of charge, but there is an activation cost of €50 when you first activate the service. You can settle this either in a single payment or with up to 24 monthly instalments (the monthly instalment for the activation cost is set at €2.08 and is included in your plan’s monthly fee).

You can also access the service through the TV Go app by Epic, which is available on smartphones or tablets with an iOS (v9 or newer) or Android (v4.4 or newer) software. Rooted/jailbroken devices are not supported.

If you choose Complete Plus, you will have access to all Novacinema channels and therefore enjoy popular foreign and Greek films and great premieres.

If you choose Complete Plus, you will have access to all Novacinema channels and therefore enjoy popular foreign TV series.

You can also watch the top entertainment channels FOX and FOX Life!

By choosing any one of the three Epic TV packages (standard, standard plus or complete plus) you can also watch all local channels.

More specifically, you and your family can enjoy all of the following TV channels: Ant1, Omega, Sigma, Alpha TV, Plus TV, Capital, ERT, TV Mall, TNT Cyprus, CyBC1, CyBC2, CyBCHD.

By choosing any one of the three Epic TV packages (standard, standard plus or complete plus) you can enjoy a large variety of children’s channels.

More specifically, you and your family can enjoy the following popular channels: Disney Channel, Disney Junior, Disney XD, Duck TV και JIMJAM.

Of course! You can connect up to 5 portable devices (tablet or smartphone), including your decoder, and watch programmes simultaneously from two devices (the decoder and one portable device).

Contact one of our agents at any Epic store or call 136.

You can navigate the menu of the service using your remote control.

To view the electronic programme guide (both current and future programming), select EPG. You can also scroll through the programmes of the various channels using the arrows (up-down, left-right) and choose the category you wish to display by pressing the central OK button. 

To make a recording, select the programme you wish to record and press REC.
If you are watching a recorded programme and you now want to return to live programming, press TV.
To pause a programme during live programming, select the corresponding key (>||). Press again to resume.
For the main page of the menu, press the key with the three horizontal lines.

Film rental is currently not provided.

Adult channels or R-rated content are not permitted and are locked by default.

When the service is first activated, the parental control PIN code is sent by SMS.

If you want to access a locked programme, you can use your unique PIN code to unlock and watch the channel.

When you choose a channel, a popup window will appear on your screen asking you to enter your PIN code in order to allow screening. The channel will then be available for a total of 30 minutes.

If you have forgotten or misplaced you PIN code and wish to recover it, contact one of our agents at 136 to receive an SMS with your new PIN.

The TV subscription service by Epic offers the following viewing options:
• Live TV pause option
• Recording option (up to 20 hours)
• Replay option (up to 7 days back)
• Restart option

In addition to the above, TV Go by Epic allows you to enjoy many of the channels offered by the TV subscription service by Epic on your mobile or tablet, both at home and outside.

To make sure that you enjoy the full experience of the TV subscription service by Epic, we provide the TV Go service by epic free of charge.

This service allows you to access the content of epic TV on your mobile phone or tablet.

Download the TV Go app by Epic from the Play Store or the App Store and use your login codes to connect.

The programme of the TV subscription service by Epic is available in three separate packages: Standard, Standard Plus & Complete Plus. Activate the one that best meets your interests.

Once you do that, you can watch the channels of your package using the TV Go app (on your mobile or tablet).

You can also access the channels whose content is available for viewing outside your home, from a portable device.

The option to download and store content from the channels of the TV subscription service by Epic on your mobile or tablet is not available.

The Record feature allows you to schedule the recording of a TV programme and watch it whenever you want (within 30 days).

On your mobile or tablet:
1. Login to TV Go
2. Select the programme you want to record
3. Select Record

* On condition that recording is permitted under the rights of the specific channel.

Select the programme you wish to record on your TV using the remote control, press the Rec button (REC in red letters) once and schedule the recording.

* On condition that recording is permitted under the rights of the specific channel.

With the TV subscription service by Epic you can turn back time up to 7 days! Watch the best sports games, TV series and programmes of the last 7 days. This option applies to selected channels and programmes and is available on all devices.

Thanks to the Replay function, you can watch the sports games, TV series or programmes which are currently being screened from the beginning.

Go to the programme Guide, select the programme you are interested in and start watching it from the beginning.

*On condition that restart is permitted under the rights of the specific channel.

With the TV Go app you can watch the content of the TV subscription service by Epic on your mobile or tablet (provided you have access to Wi-Fi or to Epic’s 3G/4G network).

It offers you access to selected channels, with the exception of the Novacinema and Novasports channels, which are currently not available through the app.
You can connect up to five devices (including your TV), but you can simultaneously watch different programmes from up to two devices.

The TV Go app is available on iOS (v9 or newer) and Android (v4.4 or newer) devices. Routed/jailbroken devices are not supported. The TV Go app is currently not available for installation on a Smart TV or laptop.

When you first activated the service you must have received on your mobile an SMS with the User Name and Password to access the TV Go app.

In case you have forgotten your User Name or Password for the TV Go app, you can call 136 and request new codes.

The only way to connect the Epic TV decoder to the router is through an Ethernet cable. Wireless connection through WiFi is currently not available.

The installation procedure is very simple. The initial installation will, however, be made by the technician who will deliver the modem to your home.

Here is what you need to do on the decoder in order to set up the service:

Connect to the network through an Ethernet cable in the router’s Ethernet port. 
Connect to the TV through the HDMI cable in the HDMI port.
Connect to the power supply.