As of June 1st 2017, all epic subscribers who travel in European Union (EU) and European Economic Area (EEA) countries, enjoy their communication without any concerns for roaming charges, when using their mobile phone. According to the European Regulation “Roam Like At Home”, all roaming charges cease to apply and the travellers will be able to use their mobile lines exactly the way they do while in Cyprus, without any additional charges.
“Roam Like At Home” applies in all 29 EU and EEA countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Greece, Estonia, United Kingdom, Ireland, Spain, Italy, Netherlands, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Hungary, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden, Finland, Iceland, Liechtenstein, Norway and Monaco.
|Calls (per minute)||SMS||GPRS (MB)|
|Back to Cyprus||Local||To EU||To rest of the world||Receiving|
|EU countries||no roaming charges*||no roaming charges*||no roaming charges*||€1.6999||no roaming charges*||no roaming charges*||no roaming charges*|
The roaming / out of bundle charges for calls that will occur for each plan while roaming in EU and EEA countries as of 1st June are the following:
|Business Mobile Telephony||€0.0630|
Rates are quoted by the minute and are charged per 60-second increments.
There is an additional €0.01 call set-up charge for each successful call.
For SMS, MMS and Data Volume, the rates mentioned in each plan apply.
*Fair Usage Policy
According to the European Regulation “Roam Like At Home”, the Fair Use Policy is implemented as follows:
Yes, you can use your inclusive data volume, without roaming charges. The MB you will be using while in an EU country, will be deducted from you inclusive data volume.
In the event you will exceed your inclusive data volume, you will be able to activate the epic Data Booster to continue surfing the internet, or use the internet with the out of bundle charges of your plan. You will find the charges on the “Charges” tab at your plan’s webpage. The charges are the same regardless if you are in Cyprus or in an EU country.
The same applies. The MB you use will be deducted from the MB of your epic Mobile Internet service. If you exceed your data volume, then you can activate an epic Data Booster or use the out of bundle rates of your plan. You will find the charges at the “Charges” tab at your plan’s webpage. The charges are the same regardless if you are in Cyprus or in an EU country.
You can. Just make sure that you have all the relevant settings installed on your device. The charges that apply in this case are the occasional usage charges of your plan. You will find the relevant charges at the webpage of your plan.
You can. You can use the service in the exact same way you do while in Cyprus.
Unfortunately, epic Broadband in a Box plans are only available for surfing under the epic network within Cyprus, and are not available for use while roaming.
Nothing more than your monthly fee. The airtime minutes of the calls you make towards Cyprus and any other EU country, will be deducted from your plan’s inclusive airtime minutes, just like while in Cyprus.
The same applies. The SMS you send are deducted from the inclusive SMS of your plan.
You will be charged the out of bundle rates, as shown in the table below. You can also find the charges at the webpage of your plan, on the “Charges” tab. On the same tab you will also find the SMS charges (which are the same regardless if you are in Cyprus or in an EU country).
For calls, you will be charged the amounts mentioned in the below table. You will also fiind the charges in the webpage of your plan, on the “Charges” tab. On the same tab, you will also find the charges for sending SMS (which are the same regardless if you are in Cyprus or in an EU country).
You will not be charged for calls you receive.
The same applies. There will be no roaming charges for calls you make to fixed and mobile lines of the specific EU country. For example, if you are travelling to Greece and you are using your epic line to make calls or send SMS to local Greek numbers, then the airtime minutes and SMS you use, will be deducted from the inclusive airtime minutes and SMS of your plan.
You will be charged the exact same amount as the amount you would be charged if you would send an MMS while in Cyprus.
Inclusive or free airtime minutes and SMS that are offered for calls and SMS between epic to epic numbers only, for example calls through the epic Friends service or the epic Family plan, are only available when the subscriber is under the epic network in Cyprus, therefore they are not available while the subscriber is roaming. Any calls made and SMS sent, will be deducted from the inclusive airtime minutes and SMS of the plan where applicable, or they will be charged at the local rates of the specific plan.
You can use your line the exact way you do in Cyprus, using the amount you credited on your line. The charges for calls you make while you are in an EU country, are mentioned in the below table.
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