We accept
Secure shopping with
FREE DELIVERY
- to your home or office -
- to your home or office -
You must register your number by December 8th, otherwise your connection will be deactivated.
Registration is mandatory by law.
This Privacy Policy is intended to provide you, with information on how Epic Ltd (“Epic”, “we”, “us” or “our”) collects, uses, discloses and processes your Personal Data when you use our services, products, websites and applications, and also to inform you about your rights under the national data protection law and Regulation (EU) 2016/679 on the Protection of Natural Persons with Regard to the Processing of Personal Data and on the Free Movement of Such Data [General Data Protection Regulation (“GDPR”)].
Epic Ltd is a private company registered under the laws of the Republic of Cyprus with registration number HE 141156, having its registered address at 16 Kyriakou Matsi Avenue, Eagle House, 10th floor, 1082 Agioi Omologites, Nicosia and its headquarters at 87 Kennedy Avenue, 1077 Nicosia, Cyprus. GoMo (EE59153) is a trading name of Epic Ltd.
We use third parties (agents and partners) who act on our behalf in:
We have appointed a Data Protection Officer, and the contact details are as follows:
87 Kennedy Avenue, 1077 Nicosia, Cyprus, P.O. Box 20683 – CY 1662, email address: dpo@epic.com.cy, fax number 96969151.
The Personal Data processed by us or our agents vary according to the interaction we have with you and the services/products we offer you. Personal Data may include, amongst others:
Personal data that may be processed by other controllers:
We process Personal Data which we collect from you, in our stores, via our websites (including MyGoMo), our mobile apps (which you can download on iOS or Android), the electronic identification system of mobile phone holder, call center and eStore or via our agents and partners and through alternative sales channels such as Telesales and Door-to-Door.
We may also collect and process Personal Data which we lawfully obtain not only from you but from third parties such as credit reference agencies, or companies that process card payments.
The security of your Personal Data is important to us. We take technical, contractual, administrative, and physical security actions to protect your Personal Data. Our employees with access to your Personal Data process those data in adherence with the principles set forth in this Privacy Policy and according to all applicable legislation.
Your Personal Data shall be processed by us, our agents and partners, solely for the purposes of:
The above purposes of processing fall under one of the following legal basis:
All recipients of Personal Data act under strict contractual obligations which they have undertaken after signing the relevant agreements with us, requiring them to maintain the confidentiality of all Personal Data and to use such data solely for purposes related to the provision of our services and products.
Recipients of Personal Data include the following:
In some cases, Epic’s suppliers, subcontractors, and partners are established outside the EU and/or EEA. These partners are contractually bound to Epic through appropriate transmission tools that ensure the necessary security safeguards, maintain the confidentiality of Epic’s data and our customers’ Personal Data, and comply with the obligations of General Regulation 2016/679 (Articles 44 and 45).
We retain your Personal Data for the duration of the contract and/or for as long as we are required to perform the contract and/or as long as permitted by law. Upon expiration or termination of your contract with us and in the absence of any outstanding balances, legal disputes, claims or complaints on your behalf, your Personal Data may be retained for satisfying the requirements of the following laws:
The data collected and processed by us (or by our agents and partners) are retained in accordance with our data retention policy, and the periods are presented in the table below. After these periods have elapsed, the data is deleted and cannot be recovered in any way.
| Category of Data | Retention Period |
|---|---|
| Customer Data | All Customer Data is retained for the duration of the contract while the customer remains active. Upon expiration or termination of the contract, Customer Data will be retained for a specific period and then deleted, as follows: • Data required to be maintained under taxation legislation (Law 95(I)/2000 and Law 4/1978) will be retained for a period of six (6) years, and until tax clearance is obtained, whichever occurs later. • Data required to be maintained for purposes of legitimate interest (e.g., legal proceedings initiated by or against a customer) will be retained until the relevant purpose has been fulfilled. • Data required for SEPA Direct Debit payments, and the corresponding settled invoices, will be retained for a period of thirteen (13) months, in accordance with SEPA rules. |
| Customer Data arising from Prepaid Registration (physical & electronic method) | All Customer Data is retained for the duration of the contract while the customer remains active. Upon expiration or termination of the contract or change of user or owner, Customer Data will be deleted within three (3) months from contract termination or the user/ owner change date. Biometric data collected during electronic identification are deleted upon completion of the identification process. |
| Traffic & location data | Traffic and location data are retained for six (6) months, as required by law. After the lapse of six months, the traffic and location data are deleted. From the above retention policy, the following data are excluded: • Data is maintained for law enforcement purposes when lawfully requested to do so by a Court of law • Data processed for the purposes of legitimate interest (e.g. an action against a customer), which are maintained until the purpose is completed. |
| Voice Recordings / Live Chat History | Both voice recordings and live chats are retained for a period of twenty-four (24) months unless there is a disputed transaction, in which case they shall be stored until the dispute is resolved. |
We may process your Personal Data to inform you about our products, services and offers that may be of interest to you or your business.
The Personal Data that we process for this purpose consists of information you provided to us and data we collect when you use our services, e.g. from the use of your mobile plans. We study such information to form a view on what products may be of interest to you. We process your data automatically with the aim of evaluating certain personal aspects in order to provide you with targeted marketing information on our products and services.
We only use your Personal Data for the above purposes if you have provided your explicit consent or if it is in our legitimate interest to do so. You have the right to object at any time to the processing of your Personal Data for marketing purposes, by contacting Epic at 136 or by sending an email to dpo@epic.com.cy or, by visiting one of our stores and completing the Data Subject Request Form.
If you are a user of the GOMO plan, you can change your preferences via the MyGoMo portal or by contacting us through our website www.gomo.cy.
We use cookies on our website to manage sessions, provide personalised web pages, adjust advertising and other content to reflect your specific needs and interests in order to generally improve your user experience. Cookies can also be used to compile anonymous, aggregated statistics that allow us to understand how people use the site and help us to improve the structure and its content. These cookies do not store any Personal Data. More information on cookies can be found in the cookies policy on our websites (www.epic.com.cy and www.gomo.cy ).
Unless processing is necessary in order for us to proceed in providing you with the products and services that you have requested, you may withdraw your consent for data processing at any time. Possible withdrawal does not affect the lawfulness of processing based on consent before such withdrawal.
In order to exercise this right, you may contact us or send an email to dpo@epic.com.cy or visit an Epic store and complete the Data Subject Request Form. If you are GoMo plan user, you may contact us via MyGoMo portal.
According to GDPR, you have the following rights that you can exercise free of charge:
Epic is obliged to respond to your request in any case, within one month from the date of receipt of the request. This deadline may be extended by a further two months, if necessary, taking into account the complexity of the request and the number of requests. However, if this right is subject to exceptions, then the request may be rejected, and you will be informed of the reasons.
In case you wish to exercise any of your rights as they arise from the GDPR, you can do so by contacting us in the following ways:
In all cases, for the execution of the request, it is understood that the data subject (or his/her authorised representative) will be identified with identification documents or information that you provided to us during the registration process for our services and the completion of the Data Subject Request Form. In addition, you may be asked to verify your email and/or registered contact number so that we can share this information with you electronically, ensuring that it will be shared with you in an encrypted and password-protected manner. Alternatively, you can pick them up from any of our stores.
If your Personal Data has been provided to us by a third party, you should contact that third party/organisation to submit such queries, complaints and/or requests.
If you have a complaint, you can contact us. We will do our best to help but if you’re not satisfied with our response, you have the right to lodge a complaint with the supervisory authority, the Office of the Commissioner for Personal Data Protection, Kypranoros 15, Nicosia 1061, Cyprus, P.O. Box 23378, 1682 Nicosia, Cyprus, tel: +357 22818456, fax: +357 22304565, email: commissioner@dataprotection.gov.cy.
We may, from time to time, change our Privacy Policy as new services are added or old ones changed. Changes will be effective when notice of those changes is posted on our website (www.epic.com.cy and www.gomo.cy). Please check this Privacy Policy regularly for updates.
Last updated: 02/12/2025