Have full control over your line online
The present Terms and Conditions (“the Terms & Conditions”) apply to the creation of a contract for the provision of services or the sale of goods through the eStore of epic ltd. epic ltd (“epic”) is a company registered in the Republic of Cyprus with registration number HE 141156, registered office address at 16 Kyriakou Matsi Avenue, Eagle House, 10th floor, 1082 Agioi Omologites, Nicosia, and headquarters at 87 Kennedy Avenue, 1077 Nicosia, with VAT registration number 10141156Y and contact telephone number 96 222 222
www.epic.com.cy (“eStore”) is the official web page of epic and includes an online store, selling epic’s products and services.
All users of the epic eStore should be at least 18 years old, in order to proceed with any purchase. The epic eStore serves only customers within the Republic of Cyprus.
All users should read the Terms & Conditions carefully prior to using the eStore. Use of the eStore entails unconditional acceptance of the present Terms & Conditions. In case a user does not agree with the present Terms & Conditions, he/she should not proceed in using the eStore for the creation of a contract with epic.
epic may exercise its rights to change or update the present Terms & Conditions in accordance with all applicable legislation, whenever it deems necessary.
Pre-contractual information (also available here for ease) forms an integral part of the subscription contract signed for epic services together with any special or additional terms which govern the product or the service (“the Contract”).
The Contract between epic and a customer is completed when the necessary paperwork (including the subscription contract or any terms of service) is signed. In the event that a customer opts to collect a device and sim card from an epic store, the necessary paperwork must be signed in the epic store and, therefore, the Contract is completed at the epic store. In the event that a customer opts to have a device and/or sim card delivered to their chosen address (other than an epic store), the necessary paperwork must be signed on delivery, therefore, the Contract is completed out of store.
Epic continuously works to ensure that the information provided about the products for sale is correct. The information and technical characteristics of the products that Epic has for sale are provided to Epic by the manufacturers and/or suppliers of the products. We advise our customers not to solely rely on the information given, and always, before the use of the product, to examine the characteristics and/or information that is written on the packaging of the product. In any case, when an error is detected, Epic undertakes to take the necessary actions to correct the relevant information.
Epic has no liability to any customer/users for damages that may occur due to the execution or not of their order. Epic reserves its right regarding the delivery time of the products in cases of Force Majeure according to clause 20(iii) below. eStore cannot guarantee the availability of the products, but it guarantees that it shall inform the users of the eStore on a timely basis.
Epic’s online store can provide no guarantee for the availability of the products, but guarantees the timely update of the online store users about any non-availability.
Epic’s eStore provides the content (e.g. information, names, images, and illustrations), the products and services available, “as is”. In no event will epic bear any responsibility for any legal, civil and criminal claim regarding any damages whatsoever (including without limitation direct, indirect, special, consequential, which, without limitation alternatively and/or cumulatively constitutes a loss or damage of any kind, including but not limited to loss of business, profits, data, compensation) caused by any visitors or others, relating to the operation or use of the website and failure to provide services and information available through the website and / or any unauthorized third-party interventions in products and / or services.
Epic accepts no responsibility in the event of any deviations regarding the product prices as well as a difference between the picture displayed and the actual product purchased by the customer.
The eStore may include links to third party websites, which have the full (civil and criminal) responsibility for the safety, legality and validity of the content of their websites and services, excluding any liability to epic.
This website is the official online store of epic. The entire content of the eStore, including pictures, graphics, photographs, texts, services and products are the intellectual property of epic and protected by the relevant provisions of the law of the Republic of Cyprus, European law and International conventions.
Any kind of copying, distribution, transportation, processing, resale, creation of derivatives or misleading the public about the real provider of website content is prohibited. Any reproduction, republication, uploading, posting, transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only after the prior written permission of epic or any other holder of the copyright. Names, images, logos and trademarks represent the eStore or third parties and their products and services are proprietary marks of the eStore or third parties and are protected by applicable trademark laws. The appearance on the website should in no way be construed as a transfer or license or right to use them.
Epic makes every effort to maintain the availability of the eStore at all times. Users nonetheless accept that epic has the right to modify and discontinue temporarily or permanently all or part of the eStore with or without prior notice to users. Consequently, epic accepts no responsibility for any kind of damage (including without limitation, direct, indirect, consequential damages whether in tort, contract or otherwise) due to the inability of users to access the eStore, the cessation of all or portions thereof, delay, non-delivery, interruption or poor quality of service, loss of contents or the existence of any error. In any case, epic reserves the right to discontinue at any time temporarily or permanently, the operation of the whole or any part of the eStore for maintenance or upgrade purposes or for any other reasons.
Epic makes every effort to protect the eStore from viruses. Nevertheless, epic cannot guarantee that the eStore will never be threatened and/or affected by any viruses and for this reason, each user must ensure its own protection (antivirus, virus scanners, etc.) prior to the use of the eStore or eStore information, software or content on user’s hardware.
Users of the eStore accept that it is their responsibility to ensure that their use of the eStore is lawful and proper. Consequently users, agree that they shall not use the eStore for the following purposes (purposes are mentioned indicatively and not exhaustively):
Epic recognizes the importance of security and protection of Personal Data and electronic transactions and undertakes every technical, contractual, administrative measures and physical security steps to protect the Personal Data users provide to epic. Epic instructs authorized employees, who have access to users’ personal data (only when necessary), that these are used only in connection with the principles set out in the Policy for the Protection of Personal Data mentioned below.
In certain sectors, such as when customers provide details of their credit cards, epic makes every effort to protect the security of those data during transfer using standard cryptographic technology Secure Sockets Layer (SSL).
Users can also assist in the protection and the security of their personal data in the following ways (mentioned indicatively): (i) Never give or disclose your password, since the password is used for accessing the account or registration information. (ii) Remember to sign out of the account and close the browser window when you finish using the eStore or epic services or surfing the internet, to prevent other persons using the same computer to have access to any of your information.
According to the Law providing for the Protection of Natural Persons with regard to the Processing of Personal Data and for the Free Movement of such Data (Law 125(I)/2018), epic notifies customers that it stores at its files their personal data.
Epic will ask customers to register their information so that customers can order products or services as well as for the purpose of enabling epic to inform customers about new products and services.
"Personal Data" is personal data like your name, address, email address, date of birth and gender. Epic collects personal data when customer chooses to provide it to epic. when the customer registers to a service of epic, for example when the customer chooses to subscribe to epic, where the customer participates in promotional advertising of epic, and/or when the customer chooses to receive newsletters from epic. When contacting epic its employees may keep a record of that correspondence for the better handling of the issue. Epic may also receive Personal Data from its business partners or other third parties, after they confirm to epic that the consent of the customer has been obtained for this purpose.
A. Personal data may be used for the following purposes:
B. Epic will disclose Personal Data to third parties only under the following circumstances:
Customers are informed about the availability of the products. The various offers that appear in the eStore are always available while stocks last. The prices of the products include VAT. Epic reserves the right to change prices without prior notice. Customers will always pay the price which was written in the respective price list for the product at the time of ordering.
Confirmation of Order
Upon receiving the order epic will contact the user of the eStore via e-mail (at the indicated by the user email address) and / or by telephone to confirm the purchase. For the avoidance of doubt, such confirmation does not constitute the formation of a Contract between epic and the customer.
Without any prejudice to the right of withdrawal provided below, the order can be cancelled (without the customer having to state his intention to withdraw from the Contract) when the order is in any of the following stages:
After order completion, the order cannot be changed. If the user wishes to modify his/her order then he/she should cancel it, in accordance with the order cancellation terms above, and re-select the product(s).
In case a product is not available, the user will be notified of the estimated time delivery via email and / or telephone within a reasonable time frame after placing the order. In this case, the user, if he/she considers that this period does not satisfy him/her, he/she may request the cancellation of the order of that product. Any other products of the order can be executed normally.
Receipt of Products
The delivery of the order can be executed only, upon presentation of the original identification document of the customer.
The payment can be processed by credit card or debit card. The credit or debit card will be charged after verification and certification of its data and validity. Customer is responsible for the proper submission and true details of the credit card.
Payment may be effected via credit, debit and prepaid cards issued by a Bank in the Republic of Cyprus. The service above is offered in collaboration with JCC Payments Systems (JCC) which provides special systems for the safe transmission of data of the credit/debit card.
By submitting your credit card data, you acknowledge and agree that epic in collaboration with JCC will charge the credit card you have submitted for the amount of the transaction. Your card data is collected directly by JCC without epic’s intervention and epic does not have access to data such as card number, expiry date and cvv2. Therefore, epic shall accept no liability for any issue occurring with regard to any of the above data.
Epic takes technical and organizational measures to ensure security of data and transactions made through the eStore. The transaction particulars (transaction number, registration number of the subscriber, amount of payment, IP address) which epic collects and processes are used exclusively and solely for the purpose of receiving, effecting, and completing payment in accordance with mutual obligations. They are not announced nor transmitted by epic to any third party with the exception of JCC which is a collaborator for this service and they are deleted once the purpose for which they were retained has been fulfilled. You acknowledge and accept and you expressly consent to the processing of your personal data both by epic as well as by JCC when using the service.
Provided that the transaction is successful, the account balance is updated in the epic systems upon receipt of the information concerned by JCC through a relevant file. The said procedure may take up to 5 days which depends solely on the time that JCC requires to process and send the data. The history of payments which appears concerns and contains only the payments made electronically through the Application, while payments through any other channel are not included.
For any clarification or query regarding the use of the service, permanent holders of epic connections and user plans may call 136.
Epic shall have no responsibility in case of handset or credit card lost and/or theft and/or malicious use of the Application. In case of credit card lost or theft, user shall inform the Bank Institute, which issued the credit card, immediately and report the insistent to the Police.
For eStore products delivery is made within the next two (2) to four (4) working days from the day of the order. In certain cases, provided the customer has been informed, the delivery time may be extended. The customer can choose at the time of placing the order, either to receive the ordered goods from an epic store or to have them delivered by a courier.
If customer chooses to receive his order from an epic store, there will be no additional charge.
If the customer chooses to have his/her order delivered by a courier company then the user will be charged the shipping costs. Shipping costs are calculated by the type of the product, weight and shipping address. In any case, customer is informed, pre-contractually during the submission of the order and before he/she proceeds with payment, about the exact shipping costs.
In case of a contract for the provision of services, the service is activated within four (4) days from the date of receipt of the order (provided all required documents have been presented) and in case there is an application for transfer of his/her number from another provider (for which a portability application has been submitted), within seven (7) working days.
15.1. The warranty for the devices and/or products we sell is valid for 24 months from the date of delivery of the device and/or the product to you, as per the applicable law. If the product is replaced, the warranty will continue for the remainder of the relevant period. The warranty period is suspended while the product is under repair.
15.2. To make use of this warranty, you must present the original receipt of purchase and deliver the product to an epic store.
15.3. During the warranty period, we repair or replace the defective product free of charge. We will return the repaired or replaced product to you in working condition. In case of repair, we will change the defective component. All parts of the product are regarded as components. Any materials or other equipment returned and replaced, are owned by us
15.4. If a defect is discovered after 12 months from delivery, you must show that the defect was present at the time of delivery.
15.5 We do not take any responsibility for repairing any problems not covered by the warranty, but we will let you know the cost of the repair. The guarantee does not apply in cases where (the following reasons are indicative, not restrictive):
15.6. If the defective product is out of warranty, or has not been purchased from us and the cost of repair does not exceed €60 (including VAT), no prior approval for repair will be required, regardless of the current value of the product.
15.7. There is no warranty for repairs related to damage caused by moisture and the repair has been done upon your request.
15.8. We are not responsible for any loss of data (personal or otherwise) during the repair or loss due to a product defect, whether it was due to a manufacturing error (i.e. within warranty) or due to a user error (i.e. outside warranty).
15.9. If you do not collect the product within 1 year of notification that it is ready for collection, then we have no responsibility for its safekeeping.
15.10. If the product is covered by the warranty, you will not be charged shipping costs. Otherwise, shipping costs will be charged to you.
15.11. Epic offers after sales service by calling customer service number 136.
(I) Returns or Exchange of Products other than the right of withdrawal
We accept product returns or exchanges within 14 days from the date of delivery or collection of the product, only as follows:
Other than as set out in clause 16(I) above, we cannot accept the return of any opened or used products.
You can return a product, in the way mentioned in paragraph 16(II) below, sub-section “Returning your product to epic”.
(ΙI) Right of Withdrawal
Your right of withdrawal: Customers whose Contract was not completed at an epic store have the right to withdraw from the Contract within a period of 14 calendar days (from the day the activation of the service has occurred or, in case of sale of a product, from the time the product has been delivered to customer) without giving any reason and without any charges, except of the charges that are related to the direct cost of returning the equipment as provided below.
Exercising your right of withdrawal: In order to exercise your right of withdrawal you must inform us of your decision to withdraw from the Contract by an unequivocal statement through a letter or using the model withdrawal form which you can find here, and send it by post, fax or e-mail using the information below:
Address: 87 Kennedy Avenue, 1077, Nicosia
The burden of proof regarding the date of sending the letter/withdrawal form, lies with the customer. Thus, in case you will send it by post, we advise you to use registered post.
In case of withdrawal from the Contract, we shall reimburse to you all payments received from you (except of any costs related to the use of the service, for which you are still responsible), using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; other than as set out below, you will not incur any fees as a result of such reimbursement.
Returning your product to epic: You can return your product to epic, either by courier, provided you inform us first at email@example.com and covering the cost (approximately 20 Euro) or by visiting one of our stores. Please ensure that: (a) you reset the device to factory settings, (b) you have deactivated “Find My iPhone” service (on Apple devices) and/or deleted the Google account (for Android devices) and (c) have deleted or removed from the device all data, passwords, sim cards, memory cards and/or accessories. We do not bear any responsibility for any losses of the aforementioned.
Testing the product: You are entitled to examine the product(s) to establish its nature, characteristics and functioning, by handling and inspecting it in the same manner as you would in a physical epic store. In normal circumstances, the examination of the product should not exceed the amount of 30 (thirty) minutes of functioning of the product. If you have actually used the product in such a way that goes beyond the initial examination and/or have damaged the product in any way, we are entitled to claim compensation for the diminished value of the product resulting from such use, and may deduct such compensation from any refund due to you. Upon receiving the product, we will test and inspect the product and notify you of any diminished value which will be deducted from any refund you may be entitled to.
Portability: If you wish to exercise your right of withdrawal and transfer your number to another provider you will have to submit a portability application to the said provider before the termination of the contract. We bear no responsibility in case your existing mobile service number is lost.
The return a product that the customer considers defective must be within its original package with all of its accessories, user manuals etc.
Customer may return the said product in one of epic’s stores (for this purpose he must sign the Work Order Form) so that it can be send for technical inspection, according to which it will be ascertained whether the product is defective or not.
If a customer has any complaint from epic, he/she must report his/her complaint initially to epic and if not satisfied with the response received, then he/she may address the Commissioner for Electronic Communications and Postal Regulations at https://ocecpr.ee.cy/ or the Electronic Dispute Resolution Platform at the link: http://ec.europa.eu/odr.
19.1. Epic will use its best endeavours to provide quality services in accordance with the Electronic Communications Service Quality Regulation of 2005 as amended or replaced from time to time by the Commissioner for the Regulation of Electronic Communications and Postal Services. However, due to the nature of telecommunications, the quality and coverage of the services, partly depends on the customer's Equipment, partly from epic's network and partly from other providers and other telecommunications networks which connects or with which it uses to connect to epic network.
19.2. Without prejudice to the Terms and Conditions of the services, in the event that epic services fail to comply with the relevant provisions of the quality service regulations which is at the fault of epic, the costumer must file a complaint and he/she may be compensated by epic and/or terminate his/her services without payment of the administrative termination fee. The type and the amount of the customer’s remuneration is determined on a case-by-case basis according to the time when the customer's services were unavailable, corresponds to 1/30 of the monthly service charge for each day the services were not available and may not be higher from the monthly fee for (1) month.
19.3. Events that may constitute non-availability of services not due to epic's liability are (but are not limited to) the following: 1. Damage caused to epic's network by others other than epic. 2. Damage caused by outside epic network but affecting the epic network. 3. When there is no availability of the services due to epic's scheduled works. 4. Non-timely cooperation of the customer with epic staff or if there are pending actions by the customer. 5. Force majeure and/or other events, acts or omissions beyond epic’s reasonable control. 6. Any other action, not controlled by epic (indicatively but not limited to non-observance of deadlines by third parties, lack of material on the market, etc.). 7. Damage caused by the customer’s terminal equipment. 8. When a malfunction has been reported but not detected by epic after a check. 9. When epic is not able to access the customer's premises. 10. When customer's use of the services is not in accordance with the terms of service. 11. When the use of the services is not in accordance with national and international regulations. 12. Lack of available network resources or network extension. 13. When epic offers an alternative to the customer.
(I) Governing Law and Jurisdiction
The present Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Cyprus and for any dispute arising out of the Contract, exclusive jurisdiction has the District Court of Nicosia. A detailed reference of the laws related to the conclusion of the Contract and in particular the laws concerning the legal guarantee of products and the right of withdrawal are covered under N.112(I)/2021 and the procedure to conclude the contract under N.156 (I)/2004 can be found on the below links:
By accepting the present Terms & Conditions you cannot assign, resell, rent or otherwise transfer your rights or obligations deriving from the present Terms & Conditions to any third party, except after obtaining epic’s written consent. Violation of this restriction in any way, will result in immediate termination of the services provided by epic.
(III) Force Majeure
Epic shall not be responsible and shall not be considered in breach of the present Terms & Conditions, for any failure or delay in the delivery of a product or in the provision of a service if this is attributable to a Force Majeure Event including, without limitation, strikes, unforeseen events, heavy weather, acts or omissions of a governmental body or public telephone operators or other competent authority.
In such cases, Epic informs, where and when possible, the Customer and, in case of late delivery, the latter states whether he wishes to complete the order.