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We accept product returns or exchanges within 14 days from the date of delivery or collection of the product, only as follows:
Other than as set out in clause (I) above, we cannot accept the return of any opened or used products.
You can return a product, in the way mentioned in clause (1.2) below.
Your right of withdrawal: If Contract is not completed at an epic store then you have the right to withdraw from the Contract within a period of 14 calendar days (from the day the activation of the service has occurred or, in case of sale of a product, from the time the product has been delivered to customer) without giving any reason and without any charges, except of the charges that are related to the direct cost of returning the equipment as provided below.
Exercising your right of withdrawal: In order to exercise your right of withdrawal you must inform us of your decision to withdraw from the Contract by an unequivocal statement through a letter or using the model withdrawal form which you can find here, and send it by post, fax or e-mail using the information below:
Address: 87 Kennedy Avenue, 1077, Nicosia
The burden of proof regarding the date of sending the letter/withdrawal form, lies with the customer. Thus, in case you will send it by post, we advise you to use registered post.
In case of withdrawal from the Contract, we shall reimburse to you all payments received from you (except of any costs related to the use of the service, for which you are still responsible), using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; other than as set out below, you will not incur any fees as a result of such reimbursement.
Returning your product to epic: You can return your product to epic, either by courier, provided you inform us first at firstname.lastname@example.org and covering the cost (approximately €20) or by visiting one of our stores. Please ensure that: (a) you reset the device to factory settings, (b) you have deactivated “Find My iPhone” service (on Apple devices) and/or deleted the Google account (for Android devices) and (c) have deleted or removed from the device all data, passwords, sim cards, memory cards and/or accessories. We do not bear any responsibility for any losses of the aforementioned.
Testing the product: You are entitled to examine the product(s) to establish its nature, characteristics and functioning, by handling and inspecting it in the same manner as you would in a physical epic store. In normal circumstances, the examination of the product should not exceed the amount of 30 (thirty) minutes of functioning of the product. If you have actually used the product in such a way that goes beyond the initial examination and/or have damaged the product in any way, we are entitled to claim compensation for the diminished value of the product resulting from such use, and may deduct such compensation from any refund due to you. Upon receiving the product, we will test and inspect the product and notify you of any diminished value which will be deducted from any refund you may be entitled to.
Portability: If you wish to exercise your right of withdrawal and transfer your number to another provider you will have to submit a portability application to the said provider before the termination of the contract. We bear no responsibility in case your existing mobile service number is lost.
The return a product that the customer considers defective must be within its original package with all of its accessories, user manuals etc.
Customer may return the said product in one of epic’s stores (for this purpose he must sign the Work Order Form) so that it can be send for technical inspection, according to which it will be ascertained whether the product is defective or not.
Upon receiving the order epic will contact the user via e-mail (at the indicated by the user email address) and / or by telephone to confirm the purchase.
The order can be cancelled only when it is in any of the following stages:
After order completion, the order cannot be changed. If the user wishes to modify his/her order then he/she should cancel it (in accordance with order cancellation terms) and re-select the product(s).
In case a product is not available, the user will be notified of the estimated time delivery via email and/or telephone within a reasonable time frame after placing the order. In this case, the user, if he/she considers that this period does not satisfy him/her, may request the cancellation of the order of this product. Any other products of the order can be executed normally.
The delivery of the product can be executed only, upon presentation of original identification document.