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We accept product returns or exchanges within 14 days from the date of delivery or collection of the product, only as follows:
Other than as set out in clause (I) above, we cannot accept the return of any opened or used products. You can return a product, in the way mentioned in clause (1.2) below.
Your right of withdrawal: According to Law 133 (I)/2013 customers whose Contract is not completed at an epic store have the right to withdraw from the Contract within a period of 14 calendar days (from the day the activation of the service has occurred or, in case of sale of a product, from the time the product has been delivered to customer) without giving any reason and without any charges, except of the charges that are related to the direct cost of returning the equipment as provided below.
Exercising your right of withdrawal: In order to exercise your right of withdrawal you must inform us of your decision to withdraw from the Contract by an unequivocal statement through a letter or using the model withdrawal form which you can find here, and send it by post, fax or e-mail using the information below:
Address: 87 Kennedy Avenue, 1077, Nicosia
The burden of proof regarding the date of sending the letter/withdrawal form, lies with the customer. Thus, in case you will send it by post, we advise you to use registered post.
In case of withdrawal from the Contract, we shall reimburse to you all payments received from you (except of any costs related to the use of the service, for which you are still responsible), using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; other than as set out below, you will not incur any fees as a result of such reimbursement.
Returning your product to epic: You will have to bear the direct cost of returning the product. You can return the product to the above address, either by using a courier company (provided you informed epic about the return, at the email address firstname.lastname@example.org) for which the cost is estimated at a maximum of approximately twenty (20) EUR or by returning it at any epic store (for returns, the restrictions mentioned below, apply).
It is your responsibility to ensure that all Personal Data are removed/deleted from the device before returning it to epic. epic will delete all data and/or files installed on the device. epic bears no responsibility for any data and/or file loss from the device. The customer has the obligation to remove any passwords, sim cards, memory cards and/or accessories from the device as epic will not be held responsible for any loss.
If you have used the device, you must deactivate the application “Find My iPhone” on Apple devices and/or must cancel/delete the Google account on all the Android devices running a 5.1 system or higher and reset the device to the factory settings before returning the product to epic.
Testing the product: Please note that you are entitled to examine the product(s) to establish the nature, characteristics and functioning of the products, by only handling and inspecting them in the same manner as you would in a physical epic store. In normal circumstances, the examination of the product to establish its nature, characteristics and functioning should not exceed the amount of 30 (thirty) minutes of functioning of the product. If you have actually used the product in such a way that goes beyond the initial examination of a product and/or have damaged the product in any way, epic is entitled to claim compensation for the diminished value of the product resulting from such use, and may deduct such compensation from any refund due to you as a result of such use. Upon receipt of the product, epic will test and inspect the product and notify you of any diminished value which will be deducted from any refund you may be entitled to.
Portability: Please note that in case you wish to exercise your right of withdrawal and transfer your number to another provider you will have to submit a portability application to the said provider before the termination of the Contract. epic bears no responsibility in case you lose your existing mobile service number or service if you fail to submit an application to another provider.
The return a product that the customer considers defective must be within its original package with all of its accessories, user manuals etc.
Customer may return the said product in one of epic’s stores (for this purpose he must sign the Work Order Form) so that it can be send for technical inspection, according to which it will be ascertained whether the product is defective or not.
Upon receiving the order epic will contact the user via e-mail (at the indicated by the user email address) and / or by telephone to confirm the purchase.
The order can be cancelled only when it is in any of the following stages:
After order completion, the order cannot be changed. If the user wishes to modify his/her order then he/she should cancel it (in accordance with order cancellation terms) and re-select the product(s).
In case a product is not available, the user will be notified of the estimated time delivery via email and/or telephone within a reasonable time frame after placing the order. In this case, the user, if he/she considers that this period does not satisfy him/her, may request the cancellation of the order of this product. Any other products of the order can be executed normally.
The delivery of the product can be executed only, upon presentation of original identification document.