You may choose one of the Internet & Telephony plans made available by Epic, depending on the telecommunication needs you wish to cover. You will find more information on the plans here.

You will choose the plan according to the internet speed you wish to have. If you do not already know what you need, our personnel at all Epic Stores, the Telesales Department at 159 or associates' stores will help you find the answers to all your questions.

You do not have to change your existing number. You may keep it and simply transfer your line to Epic. You only have to select an Internet & Telephony plan and Epic will take care of the rest.

The main feature of the Internet & Telephony plans is the fact that you can enjoy calls from your fixed line to all fixed & mobile lines all over Cyprus, whether these are Epic subscribers or not with low rates. Of course, there are some restrictions concerning calls abroad, calls to premium rate numbers and calls to short and special numbers. You will also enjoy unlimited and fast internet access at home, with Epic’s high-speed network.

No. These services are included in your plan. Your plan includes telephone services free of charge (call forwarding, call waiting, caller ID, voicemail, etc.), free provision of high standard equipment and its installation, which will be carried out by our trained personnel and many more.

The free telephony services included in your plan and the codes to activate or deactivate them using your phone are:

Of course! Epic will make all necessary arrangements so that you may connect.

There are several options in order to subscribe to one of the Epic Internet & Telephony plans: 

• By visiting any of the Epic stores, all over Cyprus
• By calling the Telesales Department at 159 free of charge
• By visiting any of our selected associates's stores

Epic provides nationwide coverage. You only have to choose the plan that serves your needs and epic will take care of the activation, the transfer of an existing line or the installation of a new line.

Of course! This will also be to your benefit since by creating TriplePlay (fixed, mobile telephony and internet), you will get a discount on the monthly fee of your fixed line, FOR EVER!

The process is completed within 15 working days. In the event of any delays, Epic will inform you in a timely manner about such a possibility. This may be the case if there are delays due to external factors that are out of Epic’s control, such as rejection of a portability application by the current provider, incomplete documentation, etc.

You can as long as you connect your own equipment to the modem provided by Epic. It will be necessary, though, to make all required arrangements and for that, you should contact the Epic Call Center by calling 136.

For any information or billing matters, you may contact the Call Center by calling 136 or visit any of the Epic Stores all over Cyprus.

For any information concerning technical matters, you may contact our Call Center by calling 136.

It is easy to record your number in the directory. Contact out Call Center at 136 or visit any Epic store and provide your identity card.

No. You may use your telephone line and surf the internet at the same time, without the quality of the telephone service being affected.

FRITZ! Box 7360 is provided. It is the ideal option for a domestic network, since it combines a high-performance ADSL modem and a router in one single device. Moreover, it has an advanced telephone system and it may be used as a media server. It also offers the option of forwarding faxes via e-mail and plenty of other functions.

Note: In order to be able to enjoy proper functioning of the above services, specific devices are required.

All Internet & Telephony services are provided with a Static IP.

Voice over IP (VoIP) refers to a group of protocols/technologies, that offer voice exchange in real time through the internet.

The speed of access to the internet always depends on many factors such as the distance between your house and the internet substation, the quality of the in-building wiring of your house, as well as other unforeseen factors. 

No. It is not possible to provide the services when electricity is interrupted.

If you wish to restart your modem, simply disconnect the power cable and then connect it back again.

You can contact our Call Center at 136 and a service representative will gladly assist you in opening the ports you wish.

Yes. Simply provide us your e-mail and you will receive your electronic bill as early as the next month. Click here for more information.