Εpic invests in the quality of communication and the personal safety of its subscribers. All the necessary measures are taken, in order to help epic subscribers deal with unwanted or nuisance calls and text messages.
All epic subscribers, either mobile telephony subscribers or Pay As You Go subscribers, have the means to truck any harassing or nuisance communication.
Activation Procedure of the Anonymous Call Rejection service
epic Subscribers who wish to block incoming calls from unknown numbers, can call 136 (epic Call Center) and request the activation of the Anonymous Call Rejection service οn their line with a once off fee of €2 (incl. VAT). Subscribers requesting the service’s deactivation, will be charged with €1 (incl. VAT).
Procedure for the investigation of unwanted or nuisance calls
The fee for the monitoring service is €5 including VAT, payable on the day of the submission of the request.
A similar procedure is followed in cases of harassing or nuisance text messages SMS complaints.
Procedure to report SMS and MMS Spam messages
In cases of unwanted or nuisance (Spam) SMS and MMS messages, the subscriber can stop or report these messages, by following one of the below procedures:
If the message offers a “STOP” or “opt out” option, the subscriber can call the number or send a text message in order to stop receiving messages from the specific sender.
The subscriber can add the name or the phone number of the sender to the Spam SMS and forward it to 8088. In case of MMS messages, the subscriber can add the name or phone number of the sender and forward the MMS message to email@example.com.
The customer can complete the “Form of Complaint for Receiving Unwanted Advertising Messages”. The subscriber can contact the epic Call Center at 136 and epic will provide the specific form.
epic will inform the subscriber of the actions taken within the next 48 hours.
If the investigation reveals that the spam message was sent by an epic subscriber, epic will contact the sender and request the removal of the complainant’s contact details from his database. If epic cannot reach the sender, then epic will temporarily deactivate the specific phone line. The same applies in the case the complainant receives a new message by the same sender and files a new complaint.
If the sender of the unwanted or nuisance Spam message belongs to a telecommunication provider other than epic, epic will follow all the necessary procedures in order to resolve the case.
For more information epic subscribers can contact the epic Call Center at 136, or visit any epic Store.
Have full control over your line online