Lost or Stolen Mobile Phone
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If your mobile phone has been lost or stolen, follow the steps below to protect your number and device and increase the chances of recovering it:
Report the loss or theft to the Police. Report your device as lost or stolen to the Police and provide them with the device's IMEI number*. The Police will issue a relevant Certificate of Loss.
What is an IMEI number?
The IMEI (International Mobile Equipment Identity) is a unique 15-digit number assigned to your mobile device.
You can find your device's IMEI number:
• by dialling *#06# on your device,
• in your device information or settings,
• on the device label, where applicable,
• or on the original packaging of your mobile phone.