In line with the GSM Association Code of Practise for Mobile SPAM, at epic we offer our customers a series of ways in which they can report / complain about spam messages received to their mobile by SMS and MMS
On receiving any such reports, we will investigate your complaint and contact you to advise you of the outcome. We will endeavor to contact you within 48 hours of your report. Where possible we will request from the senders of such SPAM that your mobile number be excluded from their mailing lists.
- Forward the SPAM message you have received to email@example.com or
- Call 136 to speak with a customer service representative or
- Visit one of our stores and speak to a sales agent about your complaint.
- It would be very helpful to us if you also provided us with the sender's number.
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