As of June 1st 2017, all Epic subscribers who travel in European Union (EU) and European Economic Area (EEA) countries, enjoy their communication without any concerns for roaming charges, when using their mobile phone. According to the European Regulation “Roam Like At Home”, all roaming charges cease to apply and the travellers are able to use their mobile lines exactly the way they do while in Cyprus, without any additional charges.

“Roam Like At Home” applies in all 28 EU and EEA countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Greece, Estonia, United Kingdom, Ireland, Spain, Italy, Netherlands, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Hungary, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia, Sweden, Finland, Iceland, Liechtenstein and Norway.

The roaming / out of bundle charges for calls that  occur for each plan while roaming in EU and EEA countries as of 1st June 2017 are the following:

Rates are quoted by the minute and are charged per 20-second increments.

There is an additional  €0.01 call set-up charge for each successful call.

For SMS, MMS and Data Volume, the rates mentioned in each plan apply.

According to the European Regulation “Roam Like At Home”, the Fair Use Policy is implemented as follows:

1. Epic will be monitoring the presence of the subscriber abroad as well as the subscriber's roaming consumption and if his presence and consumption for a continuous period of 4 months is greater than in Cyprus, then Epic will give the subscriber a 15-days notice. If during the 15-days period the usage continues to be higher during roaming, then Epic will charge an extra charge for roaming consumption as follows:
• €0.02618 per minute
• €0.00476 per SMS
• €0.00209 per MB of data
2. A fair usage policy applies on specific mobile plans, as per "Roam like at home" Regulation , with a  limit defined per plan, on the volume of data you can consume for free while on roaming within the EU. After the consumption of the limit the subscriber is notified accordingly and the Mobile Internet service cannot be used while on roaming until the end of the month. The subscriber has the option to continue the use of Mobile Internet with additional charge (€0.00209 per MB of data) if he has activated the specific facility in advance, and in any case before the use of roaming services. 

Epic subscribers can use their line to access the internet during their trips abroad. Following the EU Data roaming regulation, a monthly usage threshold is set to the subscriber’s line for safety purposes. The monthly data roaming threshold is activated on all Epic subscribers’ lines at €50 + VAT, which corresponds to 250 MB for roaming at EU countries and 6 MB for roaming at non EU countries.

In specific, when the internet access charge while abroad reaches the threshold of €50 + VAT, the subscriber will be informed accordingly via SMS and when the threshold is exceeded, then the internet access service will be deactivated.

If you received a message informing you that you have exceeded the data roaming threshold but you wish to continue having access to the internet from your mobile line while abroad, send a text message with the word ΟΝ to 8222 (free from your Epic line) or call +357 96 136 136 to reactivate the service.

To deactivate the notification service: send a text message with the word STOP to 8222 when in Cyprus or to +357 96 136 136  94 when abroad.

For more information, you may contact the Epic Call Center at 136.

1. Connection Agreement
These terms and conditions are additional to and form part of your Agreement with Epic.

2. Service outside Cyprus
You acknowledge that service outside of Cyprus is provided by external carriers and is subject to those carriers' terms and conditions.

3. Charges
Unless otherwise advised by Epic from time to time all outgoing calls are charged at airtime rates based on the charges from the external carrier. This airtime rate will vary from carrier to carrier. International rates will also apply where you make international calls (including calls to voicemail). Charges may change without prior notice and all prices are indicative only. If your price plan includes monthly minutes, these minutes do not apply to roaming charges. Special and Free phone numbers may be charged for by external carriers.

Incoming calls are charged at the international rate applicable at the time the call is made to you. Some external carriers may add an incoming call rate from the time you answer the call. You agree that all charges incur while roaming will be charged to your monthly statement. You agree to pay all charges in full when they are due. (There may be delays in Epic receiving notice from external carriers of charges to be billed to you. This does not affect Epic's right to charge you or receive payment from you.)

4. Liability
As roaming involves services provided by networks other than epic, you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection lack of coverage or the performance of that carrier's network).

5. Acceptance
You will be taken to have accepted these terms and conditions as soon as you start using roaming. We may vary these terms and conditions from time to time in accordance with your pay monthly agreement.