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You must register your number by December 8th, otherwise your connection will be deactivated.
Registration is mandatory by law.
VoLTE is the Voice over LTE service. Voice calls are now served over the 4G network.
• Better voice quality
• Using high speed data during phone calls
• Shorter call setup time
There are no additional charges for VoLTE. All the Voice and Data usage is as per existing contract.
There is no mobile data consumption from your monthly balance for VoLTE.
When connected to Wifi the data usage is via WiFi. The Voice Calls on devices with VoLTE enabled are served via IMS APN on the VoLTE network.
When the Mobile Data is switched off on the device, the browsing is disabled.
VoLTE service is still ON.
VoLTE Roaming is currently available in specific countries and with partner networks. You can use it in the Greece (with Cosmote ,Vodafone and Nova), the Spain (with Telefónica Móviles España), the UK (with 3UK and EE), the France (with Free Mobile) the Austria (with T-Mobile), the Slovakia (with Slovak Telecom and O2), the Czech Republic (with T-Mobile and O2), the Sweden (with Tele2 AB), the Lithouania (with UAB Tele2), the Latvia (with Tele2 SIA) the Estonia (with Tele2 Eesti Aktsiaselts) the Denmark (with HI3G ) the Tailand (with AIS Tailand), the Israel (with Pelephone Communication) and USA (with Verizon).
Yes, VoLTE users can call everywhere.
Yes, when there is no 4G coverage, the VoLTE users are served from the 2G/3G network.
No, when moving from 4G to 3G coverage area the call will continue seamlessly.
Currently the Multi-SIM service is not provided with VoLTE. It will be enabled in the coming months.
In order to provide our epic service quality level, any device using epic VoLTE service should be certified. We are in the process of certifying more and more devices with different vendors. Updates are published on epic web site.
User should have a VoLTE certified device.
User should have VoLTE service provisioned.
VoLTE should be switched ON from the device settings.
VoLTE can be switched OFF from the device settings.
Using VoLTE, the phone is always connected to the 4G network and due to the high speed data more battery power is required. However, the networks and the mobile devices are being optimised to address this power consumption need.
Please make sure the device software is updated with the last release. When updating the software it’s recommended to use WiFi connection in order not to consume your data balance.
Huawei
Go to Settings > System & updates > Software update. If new software is available, you can choose Install now
Samsung
Go to Settings > Software update. Check if new software is available and install.
iPhones
Go to Settings > General > Software Update>Automatic Updates. Check if new software is available
VoLTE (Voice over LTE) technology takes the mobile calling experience to the next level, offering better sound quality, faster connection of mobile calls and simultaneous use of voice and GB.
By activating the VoLTE technology on your device, you can enjoy:
• A faster connection of mobile calls. VoLTE calls are often connected up to twice as fast than traditional voice calls.
• Vastly improved sound quality on calls using full high definition technology (EVS - Enhanced Voice Services) compared to the standard high definition offered now.
• Simultaneous use of voice and data during a call. VoLTE technology allows data traffic through the high speed 4G/4.5G Epic network, enabling a multitasking experience on mobile.
The service is offered free of charge by Epic to its subscribers. The latest firmware update on the device is required for the activation of VoLTE.
Important note: Please make sure the device software is updated with the latest release.
(When updating the software it’s recommended to use WiFi connection in order not to consume your data balance)
1. Go to Settings > Mobile network > Mobile data.
2. Turn on the 'VoLTE calls' switch as shown on the picture:
3. When successfully registered in VoLTE, the VoLTE or HD icon will be shown on the top of the screen.
Epic network supports most of the devices of the major vendors Huawei, Samsung, Xiaomi, Apple, Nokia; you can find all the compatible VoLTE devices here