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Customer Contact Center Consultant
(Nicosia)
We are looking for a Customer Contact Center Consultant in Nicosia. Join our team and make a difference in our customers' service experience!
Send your CV to career@epic.com.cy with the subject line "Customer Contact Center Consultant".
Your role:
If you are a great communicator, enjoy helping people, and want to work in a large and dynamic organization in the telecommunications sector, then this position is for you!
As a Customer Contact Center Consultant, you will be the first point of contact for our customers. You will answer phone calls, provide information, resolve queries, and suggest solutions that meet their needs. Simultaneously, you will also communicate via email, chat, or social media.
The work can be either part-time (30/35 hours per week, with 6-hour/7-hour shifts) or full-time (40 hours per week, with 8-hour shifts). Shifts are morning or afternoon, from Monday to Sunday, including public holidays, so flexibility in your schedule is important.
Training:
Before you start, you will attend a comprehensive training program lasting approximately 1 month, from Monday to Thursday 09:00–16:00 and Friday 09:00–13:00.
The training is paid, and attendance is mandatory, as it includes important theory and practical work that will prepare you for your daily customer service routine.
Remuneration and Benefits:
• Starting monthly salary up to €1150 gross
• €600 bonus payable in the third month of employment, and then monthly bonus based on performance.
• Structured career path with defined salary increases
• Additional value of €130 of Company telecom products including free mobile and internet lines
• 13th salary
• Life and medical insurance
• Provident fund
• Friendly and supportive environment with young professionals
• On-going trainings
What your main responsibilities are:
• Offer exceptional experience to all our customers by providing the best possible solutions based on their needs
• Promote company solutions, products and services to existing and prospective customers
• Provide support and assistance through all channels available (emails, chat, social media, etc.)
What we look for:
• Positive, energetic and confident personality
• Fluent in both written and spoken English and Greek
• Good computer skills
• Previous experience in a customer support role is considered as an advantage