A fiber network is a network of optical fibers which allows the user to enjoy a whole new internet experience, with incredibly fast and guaranteed internet speeds, reaching up to 5Gbps.

The fiber optics network has the capacity to meet today’s high demand, while ensuring the stability and quality of the technology, thanks to the direct connection of the optical fibers to your premises.

Optical fibers are very thin filaments which enable the digital transmission of data (internet, telephony, etc.) through huge distances, at lightning speed.

Some of the advantages of a fiber optics network for users are the following:
- Data transmission at very high speed
- Immunity from electromagnetic interference
- Distance from the provider’s network does not affect performance
- Stable and more efficient connections
- Simultaneous connection of multiple devices
- Better streaming quality
- Upgraded gaming experience without delays

Fiber plans by Epic offer incredibly fast speeds reaching up to 5Gbps Download and 500Mbps Upload, as well as a stable and reliable connection to the internet for an unparalleled communication experience.

Moreover, just like all internet plans by Epic, our fiber plans include, FREE OF CHARGE:
- A VOIP telephone number

You can click here to check if the fiber network is available in your area.

Relevant information material will be placed at your premises during the rollout of the network.

If you are already an Epic Internet & Telephony subscriber, you will also be notified by phone.

If you are already an Epic Ιnternet & Telephony subscriber, we will contact you regarding your connection to the fiber network, as soon as it is available in your area.

If you are not an Epic subscriber, click here to check if the network is available in your area. If yes, you can enter your personal information and we will contact you. If you prefer, you can visit any Epic store in order to complete and submit the relevant application.

Epic’s technicians will undertake all necessary minor works to ensure the complete installation of the optical fiber and the required equipment in your premises.

In blocks of flats, installation starts from the building’s optical distribution frame and the optical fiber is then connected to your flat. Our technicians must be allowed access to the optical distribution frame by the building’s management committee.

No preliminary work is required on your part.

Click here to watch a short video describing the installation procedure.

Epic undertakes to inform you at regular intervals on the progress of your application and will arrange an appointment with you for the installation, by phone and also SMS. For any further information, you may also contact the Call Centre at 136.

Yes, you can transfer your service as long as there is fiber coverage in your area.

The WiFi range varies depending on the dimensions and layout of your space, as well as distance from the modem.

Suggestions to improve WiFi performance:

1. Place the modem in a central, open location, so that the WiFi can reach the entire space.

2. Make sure that the modem is not hidden in cupboards or behind any objects (walls, furniture) that may decrease performance.

3. Household electronic appliances may cause interference to the WiFi signal and must therefore be located at a distance from the modem (of at least 30 cm).

4. Internal walls made of cement may obstruct the signal.

5. Please note that the longer the wireless signal travels, the weaker it becomes.

6. Make sure that your WiFi code is secure, to prevent unwanted users from accessing your connection and decreasing speed.

1. Check that the modem’s light indicators are on as follows:
- Power: On and not blinking
- WLAN: On and not blinking
- Info: On and not blinking

2. If the WLAN light indicator is off, press and hold the WLAN until it turns on.

3. Search for the name of your WiFi network.

4. Make sure that you are using the correct password – if you haven’t changed it, the factory password located under your modem, marked as WPA2, will apply.

5. Check the WiFi settings of your device and make sure that the WiFi is turned on.

6. Try to connect from another device to rule out a problem with the device.

7. If the problem persists, contact Epic’s Call Centre at 136 for further investigation.

1. Make sure that the cable running from the wall socket to the modem, as well as the modem’s plug, are positioned correctly.

2. Restart the modem and wait a few minutes.

3. If the INFO light indicator is not on, contact Epic’s Call Centre at 136 for further investigation.

1. Make sure that the cable connecting the modem to the telephone device is positioned correctly.

2. Make sure that your telephone device is working properly.

3. If the problem persists, contact Epic’s Call Centre at 136 for further investigation.

1. Connect the power supply unit to the socket on the Fiber Box X6 labeled “12V/3.5A”, then press the POWER button.  The “Power” LED will light up.    

2. Connect the patch cord jack to the Fiber port, respecting the insertion direction. The cable must be firmly secured.  Make sure that the other end of the optical cable is properly plugged into the optical outlet. The connector should "click" when inserted.

Attention!  

   ● Never bend the fiber cable
   ● Do not place the cable in transit locations  
   ● Do not run the cable under doors  
   ● Do not place the cable under corners
   ● Damage to the cable results is often irreversible loss of signal 

3. After 10 minutes, the Power, Fiber/Fibre and Internet LEDs will light up, indicating that the Fiber Box is ready for use. They will be constantly lit in white.

● Place the modem near the main socket and the wall socket
● Take a picture of the identifiers on the bottom of the Fiber box.

1. Open a web browser.

2. Type http://192.168.1.1 (chrome  or mozilla)  in the address bar, then press Enter on your keyboard.  

3. When prompted, enter the User: admin

4. Password: enter the Gui Password which is on the bottom of the Fiber box

5. Click Login.

6. Click Wi-Fi

7. To change the network name (SSID), delete the current SSID.

8. Enter a new network name.

9. To change the network password, delete the current password.

10. Enter a new password.

11. Scroll to and click Save to update your wireless settings

1. Remove the protection cap of the triangular end of the cable. Do not touch the tip of the optical fiber cable.

2. Connect the patch cord jack to the Fiber port, respecting the insertion direction. The cable must be firmly secured.  

After 10 minutes, the Power, Fiber/Fibre and Internet LEDs will light up, indicating that the Fiber Box is ready for use. They will be constantly lit in white