The health of our employees as well as our customers is of paramount importance to us. We are already implementing remote working from home for over 85% of our staff, fully utilizing modern technology in combination with our state-of-the-art technical infrastructure and know-how, so that the provision of our services and customer support continue seamlessly.

We take all necessary measures so that we can continue to serve our subscribers seamlessly while at the same time safeguarding our personnel. Our Customer Service staff is here for you, ready to respond to your requests from the safety of their home thanks to our state-of-the-art technical infrastructure.

In addition, our technicians continue to provide technical support and installation of new lines, always taking all the necessary protection measures for the safety of our customers and staff.

For account matters you may reach us by calling our Customer Service Center at 136 and following the menu options or if it is about a bill payment through a credit card, you may call our Collection Department at 96969895.

Alternatively you may complete the contact form on our website by clicking here or by messaging us on our official Facebook page and we will get back to you within 24 hours.

For technical support you may reach us by calling our Customer Service Center at 136 and following the menu options.

Alternatively you may complete the contact form on our website by clicking here or by messaging us on our official Facebook page and we will get back to you within 24 hours.

Yes, sending an SMS to 8998 is free for all contract and prepaid subscribers.

If you are unable to send an SMS to 8998 it is likely that you have acitvated SMS barring to 4-digit numbers on your device.

To disable barring:

1. Go to "Settings"
2. Select "Apps"
3. Select "Access rights" or "Special access" from the menu on the right
4. Select "Access to special charge SMS" or "Use of advanced text message services"
5. Select "Ask" if you would like to be notified each time or "Always allow"

In line with the GSM Association Code of Practise for Mobile SPAM, at epic we offer our customers a series of ways in which they can report / complain about spam messages received to their mobile by SMS and MMS.

On receiving any such reports, we will investigate your complaint and contact you to advise you of the outcome. We will endeavor to contact you within 48 hours of your report. Where possible we will request from the senders of such SPAM that your mobile number be excluded from their mailing lists.

- Forward the SPAM message you have received to contactus@epic.com.cy or
- Call 136 to speak with a customer service representative or
- Visit one of our stores and speak to a sales agent about your complaint.
- It would be very helpful to us if you also provided us with the sender's number.

In order to stop receiving your monthly invoice by post you have to activate your electronic invoice, so that you start receiving your bill via e-mail. 

With Epic e-Invoice, your bill will be delivered straight to your e-mail with no more paper or delays.

- Free of charge
- Saves you time and storage space as there is no longer a need for archiving
- Helps to protect the environment as there is no use of paper
- Easily accessible from your e-mail
- Gives you the ease of fast online payment, by clicking the link provided in the e-mail

Contact the Epic Call Center at 136 or visit any Epic Store that remains opened or fill the form in Epic's website. 

At Epic you can pay your bill and carry out your transactions fast and easy, online or by phone:

Online:
• with the my epic app (mobile telephony bill payment, check your remaining balance, account analysis, services activation, prepaid account top-up etc)
https://www.epic.com.cy/en/page/S1lYBQap/my-epic-app

• at the epic pay portal (mobile telephony bill payment and prepaid account top-up)
https://epicpay.com.cy

• at the JCC Smart website (mobile telephony bill payment, telephony & internet bill payment and Broadband HomeBox & Broadband in a Box bill payments and also prepaid account top-up)
https://www.jccsmart.com

By phone:
• by calling the Epic Collection Department at 96969895
• by calling Epic's Call Center at 136 and following the instructions of the options’ menu.

Learn more at https://www.epic.com.cy/en/page/ByTVpwgbl/my-epic

You can top-up your prepaid account from home through:

• the Epic Pay portal
https://epicpay.com.cy

• the JCC Smart webpage
https://www.jccsmart.com

Besides our stores, our services and products are offered online and by phone.

Online:
• at the Epic Online Store - www.epic.com.cy
• by completing the Online Contact Form so we may call you back within 24 hours - https://www.epic.com.cy/en/page/HJUcf466/request-callback

By phone:
• by calling our Call Center at 136
• by calling our Telephone Sales Department at 800 10 800

The my epic mobile app is the self care app that gives you full control in managing your connection! It provides you with a fast and easy way to access your account and allows you to monitor your usage and modify your plan and services from your mobile phone.

The app is available in Greek and English for all epic Mobile Telephony Subscribers (contract plan and prepaid), and it's free to download and use.

If you are an epic Contract Plan subscriber, you can:

• check your remaining airtime minutes, SMS and data volume

• activate or deactivate mobile telephony services

• pay your monthly invoice

• view analysis of your latest invoice

• change your plan

• find the nearest epic Store

If you are an epic Prepaid Subscriber, you can:

• check your account balance

• activate or deactivate mobile telephony services

• top up your account or top up a friend’s account

• find the nearest epic Store

To download and activate the my epic mobile app:

1. Select the App Store that is compatible with your device

2. Search for the my epic app and install it on your device

3. Activate your my epic account

You may also download and install the app directly by clicking here for iOS devices or here for Android devices.

Click here for the Epic stores that are still open and their operating hours.

All necessary measures have been taken at all stores which remain open and the latest directives for controlling the flow of customers are in effect as announced by the authorities. We are strictly enforcing the following measurements:

• Doors are always open during the stores’ working hours.

• Protective gloves as well as antiseptic are provided for our personnel as well as for customers.

• Personnel maintains a distance of 2 meters from each other. Signage has been accordingly posted in order to indicate this.

• We maintain the maximum allowance of customers inside our stores based on square meters (1 person allowed per 8 square meters).

• We are carrying out disinfections adhering to the relevant directions given to us.

You can upgrade your existing Internet & Telephony plan by choosing another one that best suits your communication needs. 
To be informed about the availability of internet speeds in your area and also to upgrade your Internet & Telephony plan, please call 136.

Data Booster is a data bundle that becomes available when you consume all your inclusive data. This bundle acts as a small data booster to cover your data needs until the end of the month.

Once you reach 70% of data usage, epic will inform you via SMS that your inclusive data is reaching its limit. You will then be given the choice of activating the Data Booster that corresponds to your plan.

Activation methods:

- Via SMS: Send Databoost and the data volume that you can receive based on your plan, to 6020. Ex: “Databoost250” or “Databoost1024”
- Contact the epic Call Center at 136.
- Through the my epic App.

Activation methods:

- Via SMS: By sending the keyword “Top up” to 6020. The SMS must be send from the mobile number that is registered as the contact number of the service.
- Contact the Epic Call Center at 136.