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You must register your number by December 8th, otherwise your connection will be deactivated.
Registration is mandatory by law.
Roaming is the ability to use your mobile phone for calls, SMS, and mobile data while abroad, through partner networks of other mobile operators.
Roaming in countries outside the European Union (EU) and the European Economic Area (EEA) may be subject to different charges for calls, SMS, and mobile data usage. Charges vary depending on the country you are visiting and the network you connect to, so we recommend checking the applicable rates and available roaming packages before you travel.
During your trip, it is important to monitor your data usage and ensure that your device is connected to a partner network in the country you are visiting.
See here the countries where you can travel and stay connected with your Epic plan.
Travelling to the USA
As of February 22, 2022, the U.S. operator AT&T has discontinued its 3G mobile network. To enjoy uninterrupted roaming services (calls, SMS, and data) during your visit to the United States, please keep T-Mobile selected as your network provider.
Roam Like at Home
Stay connected wherever you are in the European Union and the European Economic Area, using the minutes, SMS, and data included in your plan with no additional roaming charges.
The service is subject to the Fair Usage Policy and the terms and conditions of your plan.
No roaming charges between EU countries while travelling to EU and EEA countries, as of 1st June 2017! Find out more here.
Travelling outside EU? Click here to see the Roaming rates per Country (outside the EU and EEA).
For roaming charges in the areas of the Republic of Cyprus not under the effective control of the Government click here.
Important Notes
- For all outgoing calls in all Zones there is a minimum charge of 30 seconds and then charging is applied per second.
- For all incoming calls charging is per second with the exception of the destinations indicated in the remarks above*.
- All charges are rounded to the next nearest digit.
- All tariffs are including VAT.
Epic subscribers can use their line to access the internet during their trips abroad. Following the EU Data roaming regulation, a monthly usage threshold is set to the subscriber’s line for safety purposes. The monthly data roaming threshold is activated on all Epic subscribers’ lines at €50 + VAT, which corresponds to 250 MB for roaming at EU countries and 6 MB for roaming at non EU countries.
In specific, when the internet access charge while abroad reaches the threshold of €50 + VAT, the subscriber will be informed accordingly via SMS and when the threshold is exceeded, then the internet access service will be deactivated.
If you received a message informing you that you have exceeded the data roaming threshold but you wish to continue having access to the internet from your mobile line while abroad, send a text message with the word ΟΝ to 8222 (free from your Epic line) or call +357 96 136 136 to reactivate the service.
To deactivate the notification service: send a text message with the word STOP to 8222 when in Cyprus or to +357 96 136 136 94 when abroad.
For more information, you may contact the Epic Call Center at 136.
1. Connection Agreement
These terms and conditions are additional to and form part of your Agreement with Epic.
2. Service outside Cyprus
You acknowledge that service outside of Cyprus is provided by external carriers and is subject to those carriers' terms and conditions.
3. Charges
Unless otherwise advised by Epic from time to time all outgoing calls are charged at airtime rates based on the charges from the external carrier. This airtime rate will vary from carrier to carrier. International rates will also apply where you make international calls (including calls to voicemail). Charges may change without prior notice and all prices are indicative only. If your price plan includes monthly minutes, these minutes do not apply to roaming charges. Special and Free phone numbers may be charged for by external carriers.
Incoming calls are charged at the international rate applicable at the time the call is made to you. Some external carriers may add an incoming call rate from the time you answer the call. You agree that all charges incur while roaming will be charged to your monthly statement. You agree to pay all charges in full when they are due. (There may be delays in Epic receiving notice from external carriers of charges to be billed to you. This does not affect Epic's right to charge you or receive payment from you.)
4. Liability
As roaming involves services provided by networks other than epic, you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection lack of coverage or the performance of that carrier's network).
5. Acceptance
You will be taken to have accepted these terms and conditions as soon as you start using roaming. We may vary these terms and conditions from time to time in accordance with your pay monthly agreement.