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Epic was awarded the prestigious Grand Award for "Customer-Focused Business of the Year" at the Cyprus Customer Excellence Awards 2024. This distinction, from an institution that recognizes companies that excel in customer service, is the culmination of our strategy to consistently place the customer at the heart of everything we do, offering a service experience that stands out for its responsiveness, flexibility, speed, and efficiency. This year's distinction was accompanied by five additional awards, which in sum highlight our commitment to the highest level of customer care.
GOLD AWARD – Best Contact Center
At Epic, our Contact Center is not just a department that handles requests—it is the department that aligns our subscribers’ needs with the company’s strategic decisions. Epic’s Contact Center combines technological innovation, personalized support, and cross-departmental collaboration to deliver exceptional service to our subscribers.
GOLD AWARD – Best Call Center
At Epic, our call center has evolved into a true One Stop Shop, where our people not only resolve subscribers’ requests but also provide added value, further strengthening the relationship of trust. Epic demonstrates that a call center can simultaneously be a center of service, sales and trust.
BRONZE AWARD –Best Use of Customer Feedback & Insights
At Epic, we measure the pulse of our subscribers in real time by recording and evaluating every interaction with them, allowing us to understand their preferences and needs. With the support of the Remedy and CSAT (Customer Satisfaction Score) tools, we track each interaction, analyze data in real time, and implement targeted actions that enhance our services, products, and the overall experience of our subscribers.
BRONZE AWARD –Best Customer Experience Initiative or Strategy
At Epic, through the innovative ‘My Epic Team’ initiative, subscribers have their own specialized and dedicated team which ensures immediate, personalized and friendly assistance from ‘familiar’ people.
GRAND AWARD –Customer Focused Business of the Year
At Epic, the top-notch experience of our subscribers is our daily commitment, something that was recognized with the Grand Award at the Cyprus Customer Excellence Awards. Through continuous innovation and a customer-centric approach, we continue to offer services and a customer experience that exceed all expectations.
SILVER AWARD– Best Customer Service App
At Epic, with the new version of the My Epic App, we offer our subscribers full autonomy, secure transactions, and a personalized experience. With features such as account management, top-ups, payments via Apple/Google Pay and Primary/Secondary user roles, the app meets every need, 24/7.
