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Business Support Representative
Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.
At Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!
Our team is growing so join us to take your career to the next level and become a part of our team of more than 350 professionals.
The role:
Epic is seeking a dedicated Business Support Representative. This role is vital for delivering high-quality service. Responsibilities include following up on, resolving, and executing requests, ensuring top service quality, and upholding our professional image.
Your Responsibilities:
• Respond to customer queries promptly and accurately via phone or email.
• Identify and assess customers’ needs to achieve satisfaction.
• Resolves Billing, Service, and Technical issues for mobile and fixed services and liaises with designated departments for investigation.
• Execute subscriber’s service request(s) (change plan, add services) according to company policies and procedures.
• Modifies the features/ services according to the customer’s request.
• Report any alarming complaint to the supervisor and identify factors that may lead to inefficient performance.
• Propose solutions for customer issues and coordinate with the appropriate departments to implement these solutions.
• Share feature requests and effective workarounds with team members.
• Monitor and manage ongoing tickets within the department.
• Follow up communication with customers after resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
Our proposition:
• Competitive remuneration package
• Annual bonus scheme
• 13th salary
• Attractive benefits with comprehensive medical and life insurances and provident fund
• Company telecom products with free mobile and internet lines and exclusive discounts for our services with maximum monthly total value of 130 euros
• Opportunity for a sustainable career and continuously building skills and expertise in a dynamic technology sector
• Hybrid workplace model
Your Profile:
• BSc in Engineering or IT-related field will be considered as an advantage.
• 2 years of relevant customer service experience will be considered an advantage.
• Experience in fixed services and products will be considered an advantage.
• Fluent written and spoken Greek and English.
• Excellent communication skills
• Computer Skills
Interested to join a team of passionate professionals? Apply now! Send your CV to career@epic.com.cy stating the job title in the subject line.