Announcement – Upgrade of Multi-SIM service

Epic, in accordance with its obligation under the Final Users’ Electronic Communications Rights Decision (Regulatory Administrative Act R.A.A. 189/2025), announces that:

The Multi-SIM service is being upgraded in order to support Voice over LTE (VoLTE), which offers improved voice call quality and an overall enhanced service experience. 

 As part of this upgrade, all devices connected to the Multi-SIM service will ring simultaneously when receiving a call. The existing orderly ringing functionality will no longer be available. 

 The upgrade process will commence on 5 June 2026 and will be carried out gradually in batches. 

 Subscribers whose service is scheduled for upgrade will be informed in advance via SMS, as well as with a reminder message prior to the upgrade date. 

 During the upgrade, a brief service interruption may occur. Following the completion of the upgrade, subscribers are advised to restart their device to ensure proper service functionality. 

 In the event that the subscriber does not accept the above change, then he/she has the right, within thirty (30) days from the date of receipt of the SMS notifying him/her of the change, to terminate the agreement regarding the affected services without any early termination fee provided that he/she  informs Epic that the reason for termination is the non-acceptance of the above change. 

 For more information, please visit the Multi-SIM webpage or contact Customer Service at 136.