Κενή Θέση Εργασίας
Αποδεχόμαστε
Ασφαλείς αγορές με
ΔΩΡΕΑΝ ΠΑΡΑΔΟΣΗ
- στο σπίτι σου ή στο γραφείο -
- στο σπίτι σου ή στο γραφείο -
Πρέπει να κάνεις εγγραφή του αριθμού σου μέχρι 8 Δεκεμβρίου, αλλιώς η σύνδεσή σου θα διακοπεί.
Η εγγραφή είναι υποχρεωτική βάσει νόμου.
Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.
At Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!
Our team is growing so join us to take your career to the next level and become a part of our team of more than 350 professionals.
The role:
We are looking for a Mobile Support Representative. The successful candidate will be responsible for the investigation and end-to-end resolution and direct customer communication of complex billing disputes. This role is a specialized unit dedicated to identifying system failures and charges and takes total ownership of the case. Beyond fixing the data, you will be responsible for informing the customer of the resolution and providing the relevant departments with the root-cause intelligence needed to prevent future errors.
Why Join This Team?
You will have the power to take full ownership of complex customer complaints from start to finish, investigating the real reasons why a billing or technical issue happened. You won’t just pass a problem to another department; you will be the one who finds the solution, explains it directly to the customer, and ensures our systems are fixed for good. If you take pride in seeing a challenge through to the end and making things right for the customer, this is the perfect place for you.
Your Responsibilities:
• Manage complex billing disputes from initial identification through to technical resolution and final customer notification.
• Inform the customer of the investigation's outcome, explaining complex billing logic in a clear, professional manner.
• Resolve billing complaints by providing customers with a transparent "final answer," effectively closing the loop and preventing further escalations.
• In cases of systemic errors, contact affected customers to explain corrections, turning a potential negative experience into a demonstration of company integrity.
• Troubleshoot complex voice and data connectivity issues, such as "Cannot Receive Calls" or "Dropped Calls,".
• Identify and resolve root causes of billed and unbilled charges to ensure the company captures all valid usage and service fees correctly.
• Formally inform IT, Billing, and Product departments of identified root causes to ensure long-term system fixes are prioritized.
• Testing new mobile plans and system updates before they go live.
• Provide data-driven suggestions to the Team Leader to improve automated CRM flows and roaming zone logic based on recurring customer disputes.
Our proposition:
• Competitive remuneration package
• Annual bonus scheme
• 13th salary
• Attractive benefits with comprehensive medical and life insurances and provident fund
• Company telecom products with free mobile and internet lines and exclusive discounts for our services with maximum monthly total value of 130 euros
• Opportunity for a sustainable career and continuously building skills and expertise in a dynamic technology sector
• Hybrid workplace model
Your Profile:
• Lyceum Diploma and/or College Diploma.
• High analytical ability to investigate complex financial data and find the "Why" behind the problem.
• Deep understanding of mobile network.
• Fluent in Greek and English with the ability to explain technical findings to both colleagues and customers.
• A self-starter who takes personal accountability for the resolution of high-stakes billing and technical errors.
Interested to join a team of passionate professionals? Apply now! Send your CV to career@epic.com.cy stating the job title in the subject line.