Download the User Guide here.

Download the User Guide here.

The Business Connect Portal is a secure, web-based management platform that enables businesses to administer their Cloud Business Collaboration telephony services. Through the portal, administrators can manage users, phone numbers, call flows, and telephony features with ease.

The portal also provides comprehensive reporting and analytics, including usage statistics, calling trends, traffic volumes, and detailed Call Detail Records (CDRs), helping organizations monitor and optimize their communications.

With 24/7 access, businesses can make changes instantly, ensuring flexibility, operational efficiency, and business continuity.

You can access the portal at https://myoffice.epic.com.cy/sign-in using the credentials provided by Epic.

For enhanced security, the portal supports two-factor authentication (2FA).

Select the "Forgot Password" option on the login page and follow the instructions to reset your password. A password reset email will be sent to your registered email address.

The Business Connect Portal offers role-based access, providing different permissions depending on the user's role:

• Tenant Administrators can manage the company's telephony environment, including users, groups, IVRs, call queues, policies, schedules, and other system settings.
• End Users can manage their personal telephony settings, such as contacts, call forwarding, devices, voicemail, and mobility features.

Yes. The portal features an intuitive, user-friendly interface designed to simplify the management of your telephony services.

Comprehensive user guides are available for each role, providing step-by-step instructions for performing common administrative and user tasks.

Depending on your assigned role, you can view and manage:

• Call flows, including IVRs, Call Queues, and Hunt Groups
• User accounts and virtual extensions
• Corporate contacts, including bulk import and export
• Company phone numbers and assigned licences
• Business schedules, including working hours and holidays
• Incoming and outgoing calling settings and call restrictions
• Devices, including assigned IP phones and softphones
• Media resources, including the Call Recording Platform for announcement management
• Reports and analytics, including usage statistics, calling trends, traffic volumes, and detailed Call Detail Records (CDRs)

If you require support or assistance with any portal functionality, please contact Business Support on 131.

 To add a new Tenant Administrator or End User, please contact your dedicated Business Development Executive, who will process your request.

No. New phone numbers and additional licences are provisioned exclusively by Epic.

To request new numbers or licences, please contact your dedicated Business Development Executive.