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GOLD - Best Customer Experience Measurement

At Epic, we want every interaction with our subscribers to be a flawless, unique and epic experience for them. We achieve this by activating and tracking the Customer Satisfaction Index, where our subscribers are encouraged to assess their experience through every contact point with us. The data we collect is recorded and analysed for their benefit, tailoring our services to their individual needs and preventing problems before they arise.

Our commitment to offer a great network and great value is confirmed by our network’s multiple awards from international measurement organizations like Ookla and umlaut.

This outstanding experience that our subscribers enjoy is also reflected on the service we provide, where we emphasize on immediacy, flexibility and speed.

Epic’s dedication to a high level of customer service is proven through the six awards collected at the Cyprus Customer Excellence Awards 2023.

GOLD - Customer Service Initiative B2C

At Epic, through the innovative ‘My Epic Team’, subscribers have their own specialized and dedicated team which ensures immediate, personalized and friendly assistance from ‘familiar’ people.

GOLD - Best Use of Customer Feedback & Insights

At Epic, we continuously measure in real time our subscribers' engagement, by monitoring and analysing their interactions with us. This deep understanding of their preferences and needs, enables us to take targeted actions that improve our services, products and overall experience of our subscribers.

GOLD - Best Contact Centre

At Epic, the Contact Center stands out for the speed of service and the professionalism of our people, who will help you tackle your issue quickly and efficiently with a smile and positive energy, offering you an epic service experience.

GOLD - Best Customer Service Learning & Development

At Epic, the effective resolution of our subscribers' requests is a priority and an ongoing goal. This is why we have adopted a new standard in corporate learning and development for our customer service team through a complete, subscriber-focused program of continuous education. Through this program, our people are equiped with the right skills, tools, and knowledge to deliver excellent service and customer satisfaction to our subscribers.

BRONZE - Best Customer Experience Strategy

At Epic, we offer personalized service to our subscribers 7 days a week, providing them with immediate and effective support. Our strategy, through innovative solutions, continuous development and dedication to excellence, is to set new standards in customer service and make communication more accessible, more human and more reliable.

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We accept

Secure shopping with

FREE DELIVERY

GOLD - Best Customer Experience Measurement

Our commitment to offer a great network and great value is confirmed by our network’s multiple awards from international measurement organizations like Ookla and umlaut.

This outstanding experience that our subscribers enjoy is also reflected on the service we provide, where we emphasize on immediacy, flexibility and speed.

Epic’s dedication to a high level of customer service is proven through the six awards collected at the Cyprus Customer Excellence Awards 2023.

GOLD - Customer Service Initiative B2C

At Epic, through the innovative ‘My Epic Team’, subscribers have their own specialized and dedicated team which ensures immediate, personalized and friendly assistance from ‘familiar’ people.

GOLD - Best Use of Customer Feedback & Insights

GOLD - Best Contact Centre

At Epic, the Contact Center stands out for the speed of service and the professionalism of our people, who will help you tackle your issue quickly and efficiently with a smile and positive energy, offering you an epic service experience.

GOLD - Best Customer Service Learning & Development

BRONZE - Best Customer Experience Strategy

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GOLD - Best Customer Experience Measurement

Our commitment to offer a great network and great value is confirmed by our network’s multiple awards from international measurement organizations like Ookla and umlaut.

This outstanding experience that our subscribers enjoy is also reflected on the service we provide, where we emphasize on immediacy, flexibility and speed.

Epic’s dedication to a high level of customer service is proven through the six awards collected at the Cyprus Customer Excellence Awards 2023.

GOLD - Customer Service Initiative B2C

At Epic, through the innovative ‘My Epic Team’, subscribers have their own specialized and dedicated team which ensures immediate, personalized and friendly assistance from ‘familiar’ people.

GOLD - Best Use of Customer Feedback & Insights

GOLD - Best Contact Centre

At Epic, the Contact Center stands out for the speed of service and the professionalism of our people, who will help you tackle your issue quickly and efficiently with a smile and positive energy, offering you an epic service experience.

GOLD - Best Customer Service Learning & Development

BRONZE - Best Customer Experience Strategy

my epic

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