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Credit Control & Collection Analyst
Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.
At Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!
Our team is growing so join us to take your career to the next level and become a part of our team of more than 300 professionals.
The role:
The successful candidate will have the overall responsibility of the suspended customers portfolio and the related operational actions and processes, daily interaction with external partners, and update of epic’s Bad Debt Database. Will also assist Credit Control & Collections Senior Analyst in improving collections procedures through timely assessment and efficiencies.
Your Responsibilities:
• Managing relationships with associates in order to reduce exposure to potential bad debt
• Responsible for the allocation of suspended customers to external partners for Collection, along with daily support and update
• Responsible for the contracts’ Deactivation process
• Responsible for the update and maintenance of the Bad Debt Database
• Implementation and maintenance of a set of comprehensive Credit Risk Policies and Procedures
• Monitor and assess external partners’ results, to meet the needs of the business
• Propose and develop improvement procedures on Bad Debt Collections
• Propose and develop improvement procedures on evaluating customers risk
• Preparation of weekly reports including customer collections, unpaid invoices etc.
• Record daily payments from Bank institutions
• Monthly Reconciliation of Bank payments through over the counter method
• Execute the collection of unsettled invoices through Direct Debit method
• Reporting on a monthly basis on outstanding accounts and total bad debt position
Our proposition:
• Competitive remuneration package
• Annual bonus scheme
• 13th salary
• Attractive benefits with comprehensive medical and life insurances and provident fund
• Company telecom products with free mobile and internet lines and exclusive discounts for our services with maximum monthly total value of 120 euros
• Opportunity for a sustainable career and continuously building skills and expertise in a dynamic technology sector
• Hybrid workplace model with remote work two days per week
Your Profile:
• BSc/BA university degree, preferably in Finance, Accounting, Business or Economics
• Knowledge of SQL – ideally Oracle
• Knowledge of data visualization tools – ideally Power BI
• Relevant work experience will be considered as an advantage
• Telecoms industry experience will be considered as an advantage
• Strong analytical skills
• MS Excel modelling skills
• Fluent in English
Interested to join a team of passionate professionals? Apply now! Send your CV to career@epic.com.cy stating the job title in the subject line.